Product Manager / Project Manager – CRM & Client Portal Build

JR United Kingdom; Kingston upon Hull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the UK is seeking an experienced Product Manager / Project Manager for a hands-on contract position focused on building a new CRM and Client Portal. The successful candidate will drive requirements gathering and oversee technical integration, ensuring a scalable and secure platform while managing relationships with senior stakeholders and cross-functional teams.

Benefits

Market-leading compensation

On-site work in London City

Collaborative environment with senior leadership

Opportunity for contract extension

Qualifications

• Demonstrated expertise in managing CRM or client-facing portal implementations.
• Strong proficiency in Agile/Scrum methodologies.
• Ability to effectively communicate and present to senior stakeholders.

Responsibilities

• Lead the end-to-end build of a new CRM and Client Portal.
• Manage project sprints and deliverables using Agile/Scrum.
• Coordinate with development teams to ensure compliance with standards.

Skills

Project Management

Agile

Communication

User Story Development

Web Security Best Practices

Database Management

RESTful API

Education

PMP, PRINCE2, or Scrum Master certification

Tools

JIRA

Asana

Gantt charts

Kanban boards

Job description

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Product Manager / Project Manager – CRM & Client Portal Build, kingston upon hull, east yorkshire

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Client:

MAS Group

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

About the Contract

We are seeking an experienced Product Manager / Project Manager to lead the end-to-end build of a new CRM and Client Portal. This is a hands-on, contract position based in London’s financial district. You will drive requirements gathering, oversee technical implementation, and ensure seamless integration between WordPress front-ends and the Perfex CRM back-end.

You’ll work closely with senior stakeholders (Sales, Operations, IT) to translate business needs into a scalable, secure, and user-friendly platform. Your remit includes defining product roadmaps, managing sprints, mitigating risks, and coordinating between in-house developers, third-party vendors, and QA teams.

Key Responsibilities

• Collaborate with senior stakeholders to document business objectives, user personas, and functional requirements for both CRM and Client Portal modules.
• Develop and maintain a prioritized product backlog and timeline, aligning with company KPIs and launch milestones.
• Conduct competitive analysis to identify best practices in CRM/portal features (e.g., lead management, invoicing, ticketing, client dashboards).
• Project Management & Delivery
• Plan and manage project sprints (using Agile/Scrum or hybrid methodologies), including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Create detailed project plans (Gantt charts, resource allocation) to track tasks, dependencies, and deliverables.
• Risk assessment: proactively identify potential roadblocks (technical, resourcing, third-party dependencies), propose mitigation strategies, and escalate issues appropriately.
• Liaise with development teams (in-house and/or outsourced) to ensure coding standards, documentation, and QA processes are upheld.
• Technical Oversight
• Oversee the integration of Perfex CRM (or equivalent) with a WordPress front-end: user authentication/SSO, custom plugin development, API configurations, and data migration.
• Ensure the Client Portal provides secure, role-based access to client data (invoices, tickets, project updates) with responsive design for desktop and mobile.
• Review technical specifications to confirm they meet performance, security (GDPR compliance, SSL/TLS), and scalability requirements.
• Coordinate with DevOps/IT teams on hosting (e.g., AWS, Azure, or dedicated servers), backups, and disaster-recovery plans.
• Stakeholder Communication & Reporting
• Host weekly steering-committee meetings to provide status updates, demo completed features, and gather feedback.
• Produce concise progress reports (budget burn-rate, milestone completion, KPI dashboards) for senior leadership.
• Manage expectations around timelines, scope changes, and resource constraints, ensuring transparency at every stage.
• Quality Assurance & Go-Live
• Define acceptance criteria and coordinate UAT with end-users (Sales reps, Account Managers, Client Services).
• Oversee bug triage, prioritize fixes, and validate release candidates.
• Plan and execute the go-live checklist: data migration, URL redirects, DNS changes, SSL certificate installation, load testing, and rollback procedures.
• Coordinate post-launch support (hypercare), tracking issues in a ticketing system (e.g., JIRA, Trello).

Required Skills & Experience

• Proven track record managing CRM or client-facing portal implementations in a fast-paced environment.
• Strong understanding of relational databases (MySQL/MariaDB) and RESTful API integrations.
• Excellent project management skills: proficient in Agile/Scrum, backlog management tools (e.g., JIRA, Asana), and creating Gantt charts or Kanban boards.
• Ability to translate high-level business requirements into clear user stories, functional specs, and technical tasks.
• Solid grasp of web security best practices (OWASP Top 10, GDPR).
• Exceptional communication skills: able to facilitate workshops, present to C-Suite, and write clear, concise documentation.
• Experience coordinating multi-disciplinary teams (front-end, back-end, DevOps, QA, UX/UI).

Preferred Skills & Experience

• Prior experience specifically with Perfex CRM customizations (module development, API endpoints, hooks).
• Familiarity with WordPress multisite installations, custom post types, and WooCommerce integration.
• Exposure to PHP frameworks (Laravel, CodeIgniter) that underpin many CRM platforms.
• Experience managing data migrations from legacy CRMs (e.g., Salesforce, HubSpot) or custom databases.
• Basic understanding of front-end frameworks (Vue.js, React) to oversee modern client-portal interfaces.
• Knowledge of UX/UI best practices for client dashboards and responsive design.
• PMP, PRINCE2, or Scrum Master certification.

What We Offer

• Competitive Daily Rate: Market-leading compensation, adjusted for your experience and specialist skill set.
• On Site Work: Primarily on-site in London City.
• Collaborative Environment: Work directly with senior leadership and cross-functional teams in a dynamic, growth-oriented company.
• Opportunity to Shape the Product: You will own the roadmap and have direct influence over platform features that impact every customer interaction.
• Contract Length & Extension Potential: Initial 3-month contract with strong possibility of extension or conversion based on performance.

Note: Candidates must be eligible to work in the UK. Local (London-based) candidates preferred, as regular on-site presence will be required for stakeholder workshops, sprint reviews, and launch events.