Product Manager / Project Manager – CRM & Client Portal Build

JR United Kingdom; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise dynamique recherche un Product Manager/Project Manager pour diriger une nouvelle initiative de CRM et de portail client. Ce poste de contrat exige une expertise en gestion de projet Agile/Scrum et une forte capacité à collaborer avec des équipes interfonctionnelles pour garantir le succès de la mise en œuvre.

Benefits

Tarif journalier compétitif

Environnement collaboratif

Opportunité de façonner le produit

Soutien au lancement et support post-lancement

Qualifications

• Expérience avérée dans la gestion des mises en œuvre de CRM ou de portails clients.
• Solide compréhension des bases de données relationnelles et des intégrations API.
• Compétences exceptionnelles en communication et documentation.

Responsibilities

• Collaborer avec les parties prenantes pour documenter les objectifs commerciaux et les exigences fonctionnelles.
• Planifier et gérer les sprints de projet, y compris l'évaluation des risques.
• Définir les critères d'acceptation et coordonner les tests utilisateurs.

Skills

Project Management

Stakeholder Communication

Risk Assessment

Agile/Scrum

Web Security Best Practices

Education

PMP, PRINCE2, or Scrum Master certification

Tools

JIRA

Asana

Job description

Social network you want to login/join with:

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Client:

MAS Group

Location:

gloucester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

About the Contract

We are seeking an experienced Product Manager / Project Manager to lead the end-to-end build of a new CRM and Client Portal. This is a hands-on, contract position based in London’s financial district. You will drive requirements gathering, oversee technical implementation, and ensure seamless integration between WordPress front-ends and the Perfex CRM back-end.

You’ll work closely with senior stakeholders (Sales, Operations, IT) to translate business needs into a scalable, secure, and user-friendly platform. Your remit includes defining product roadmaps, managing sprints, mitigating risks, and coordinating between in-house developers, third-party vendors, and QA teams.

Key Responsibilities

• Collaborate with senior stakeholders to document business objectives, user personas, and functional requirements for both CRM and Client Portal modules.
• Develop and maintain a prioritized product backlog and timeline, aligning with company KPIs and launch milestones.
• Conduct competitive analysis to identify best practices in CRM/portal features (e.g., lead management, invoicing, ticketing, client dashboards).
• Project Management & Delivery
• Plan and manage project sprints (using Agile/Scrum or hybrid methodologies), including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Create detailed project plans (Gantt charts, resource allocation) to track tasks, dependencies, and deliverables.
• Risk assessment: proactively identify potential roadblocks (technical, resourcing, third-party dependencies), propose mitigation strategies, and escalate issues appropriately.
• Liaise with development teams (in-house and/or outsourced) to ensure coding standards, documentation, and QA processes are upheld.
• Technical Oversight
• Oversee the integration of Perfex CRM (or equivalent) with a WordPress front-end: user authentication/SSO, custom plugin development, API configurations, and data migration.
• Ensure the Client Portal provides secure, role-based access to client data (invoices, tickets, project updates) with responsive design for desktop and mobile.
• Review technical specifications to confirm they meet performance, security (GDPR compliance, SSL/TLS), and scalability requirements.
• Coordinate with DevOps/IT teams on hosting (e.g., AWS, Azure, or dedicated servers), backups, and disaster-recovery plans.
• Stakeholder Communication & Reporting
• Host weekly steering-committee meetings to provide status updates, demo completed features, and gather feedback.
• Produce concise progress reports (budget burn-rate, milestone completion, KPI dashboards) for senior leadership.
• Manage expectations around timelines, scope changes, and resource constraints, ensuring transparency at every stage.
• Quality Assurance & Go-Live
• Define acceptance criteria and coordinate UAT with end-users (Sales reps, Account Managers, Client Services).
• Oversee bug triage, prioritize fixes, and validate release candidates.
• Plan and execute the go-live checklist: data migration, URL redirects, DNS changes, SSL certificate installation, load testing, and rollback procedures.
• Coordinate post-launch support (hypercare), tracking issues in a ticketing system (e.g., JIRA, Trello).

Required Skills & Experience

• Proven track record managing CRM or client-facing portal implementations in a fast-paced environment.
• Strong understanding of relational databases (MySQL/MariaDB) and RESTful API integrations.
• Excellent project management skills: proficient in Agile/Scrum, backlog management tools (e.g., JIRA, Asana), and creating Gantt charts or Kanban boards.
• Ability to translate high-level business requirements into clear user stories, functional specs, and technical tasks.
• Solid grasp of web security best practices (OWASP Top 10, GDPR).
• Exceptional communication skills: able to facilitate workshops, present to C-Suite, and write clear, concise documentation.
• Experience coordinating multi-disciplinary teams (front-end, back-end, DevOps, QA, UX/UI).

Preferred Skills & Experience

• Prior experience specifically with Perfex CRM customizations (module development, API endpoints, hooks).
• Familiarity with WordPress multisite installations, custom post types, and WooCommerce integration.
• Exposure to PHP frameworks (Laravel, CodeIgniter) that underpin many CRM platforms.
• Experience managing data migrations from legacy CRMs (e.g., Salesforce, HubSpot) or custom databases.
• Basic understanding of front-end frameworks (Vue.js, React) to oversee modern client-portal interfaces.
• Knowledge of UX/UI best practices for client dashboards and responsive design.
• PMP, PRINCE2, or Scrum Master certification.

What We Offer

• Competitive Daily Rate: Market-leading compensation, adjusted for your experience and specialist skill set.
• On Site Work: Primarily on-site in London City.
• Collaborative Environment: Work directly with senior leadership and cross-functional teams in a dynamic, growth-oriented company.
• Opportunity to Shape the Product: You will own the roadmap and have direct influence over platform features that impact every customer interaction.
• Contract Length & Extension Potential: Initial 3-month contract with strong possibility of extension or conversion based on performance.

Note: Candidates must be eligible to work in the UK. Local (London-based) candidates preferred, as regular on-site presence will be required for stakeholder workshops, sprint reviews, and launch events.