Product Manager - Payments

VertoFX Ltd; London; On-site; GBP 40,000 - 80,000; Full time

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

At Verto, we're passionate about helping businesses in Emerging Markets reach the world. What first started as an FX solution for trading Nigerian Naira has now become a market-leading platform, changing the way thousands of businesses transfer money in and out of Emerging Markets.

We believe that where you do business shouldn't determine how successful you are or your ability to scale. Millions of companies face long settlement periods, high transaction fees, and challenges accessing liquidity when trading with African businesses. We're on a mission to change this by creating equal access to payment and liquidity solutions that are already a given in developed markets.

We're not alone in recognising the opportunity and need to solve for emerging markets. Backed by world-class investors, including Y-Combinator, Quona, and MEVP, we power payments for some of the most disruptive start-ups in the world. Our accolades include being voted 'Fintech Start-Up of the Year' at the Fintech Awards London 2022.

Each year, we process billions of dollars of payments, helping businesses save money, automate processes, and grow - but we're only just getting started.

We are looking for a Product Manager - Payments. This role is pivotal in optimizing our payment flows, improving operational efficiency, and ensuring that our payment solutions meet customer needs. You will work closely with internal teams, external partners, and stakeholders to deliver seamless, scalable payment products.

Key Responsibilities

• Drive Payment Product Strategy: Own the roadmap for payment products, focusing on optimizing cross-border payment flows, enhancing multi-currency capabilities, and improving transaction efficiency.
• Optimize Internal Payment Processes: Evaluate and refine internal processes to ensure faster transaction speeds, operational clarity, and superior customer service outcomes.
• Stakeholder Collaboration: Partner with internal teams (Operations, Compliance, Engineering) to align payment products with business objectives, ensuring clarity in case management and customer queries.
• Enhance Customer Experience: Identify pain points within payment flows and implement solutions to improve payment processing speed, accuracy, and user transparency.
• Payment Infrastructure Innovation: Collaborate with technical teams to improve payment integrations, enhance reconciliation processes, and expand global payment capabilities.
• Regulatory Compliance & Risk Management: Work closely with Compliance and Risk teams to ensure payment products meet regulatory standards and mitigate operational risks.
• Data-Driven Decision Making: Define and track key performance metrics to assess the success of payment initiatives, using insights to drive continuous improvement.
• Deliver and Iterate: Manage and prioritize a backlog of payment initiatives, balancing quick wins with strategic improvements to deliver impactful product enhancements.

What We're Looking For

• 2-5 years of experience in product management, ideally within payments, fintech, or financial services.
• Strong analytical and problem-solving skills, with the ability to identify and resolve bottlenecks in payment workflows.
• Proven ability to work cross-functionally and engage with internal stakeholders at all levels.
• Familiarity with cross-border payment systems, multi-currency processes, and FX operations.
• Experience with agile methodologies and a track record of delivering complex payment products.
• Excellent communication skills, with the ability to translate business needs into technical solutions.
• A proactive, detail-oriented mindset with a focus on improving operational efficiency and customer satisfaction.

Why Join Us?

• Play a central role in shaping the future of cross-border payments and driving impactful innovations.
• Collaborate with a detail-oriented leadership team that values operational excellence and customer focus.
• Work in a fast-paced, dynamic environment where your contributions directly impact our business and customers.
• Opportunities for career growth as we expand our product suite and global footprint.

If you're passionate about building cutting-edge payment solutions and driving operational excellence, we'd love to hear from you.