Product Manager - Patient Administration System

Bupa; London; Hybrid; GBP 56,000 - 65,000; Full time

Job summary

A leading healthcare provider is seeking a dynamic Product Manager for their Patient Administration System across Cromwell Hospital and outpatient diagnostic centres. Responsibilities include defining product vision, managing backlogs, and collaborating with stakeholders to improve system performance and customer journeys. The position is hybrid, offering flexibility while ensuring critical on-site presence as needed.

Benefits

25 days holiday, increasing through length of service

Bupa health insurance

Enhanced pension plan and life insurance

Onsite gyms or local discounts

Various other benefits and online discounts

Qualifications

• Experience in healthcare technology is essential.
• High standard of presentation skills necessary.
• Experience in delivering clinical and operational services required.

Responsibilities

• Define product vision and manage backlog for Patient Administration System.
• Collaborate with stakeholders to gather requirements and feedback.
• Develop and maintain product roadmap.

Skills

Healthcare Technology

Agile Methodologies

Data Analysis

Presentation Skills

API Integration

UX/UI Principles

Education

Desirable degree or equivalent

Tools

Jira

Trello

Job description

Cromwell Hospital - 164-178 Cromwell Road London SW5 0TU

Full time – 37.5 hours a week

Permanent

Hybrid Working available, but will need to work from Cromwell Hospital when required

Salary: £56,800 to £65,000 + fantastic Bupa Benefits

We make health happen

We are seeking a dynamic, self-directed, experienced Product manager to join our team to lead the development of our Patient Administration System across the hospital and wider outpatient diagnostic centres. You will be responsible for defining the product vision, managing the product backlog, and ensuring the successful delivery of features that meet our customers’ and clinicians needs.

Here you’ll be welcomed.

We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

As a Product Manager you will provide support for system, clinical and operational improvements for the product, enabling continuous and rapid change as required supporting the business strategy. Act as the voice of the customer balancing their requirements with business and clinical requirements. Work with teams including operational and clinical leaders to understand the business needs and strategy inform and implement system and process changes and proactively identify opportunities to improve the customer journey, system user experience and business performance.

How you’ll help us make health happen

• Product Vision and Strategy: Define and communicate the product vision and strategy for the Patient Administration System aligning with the BCH’s overall goals and objectives.
• Product Roadmap: Develop and maintain a product roadmap, communicating timelines and milestones to stakeholders.
• Work within your squad to support the creation and execution of journey optimisations, including the process of insight, idea, user research, customer journey maps, develop wireframes & designs, copywriting, user testing, build & delivery.
• Backlog Management: Create, prioritize, and maintain the product backlog, ensuring that it reflects the needs of stakeholders and customers.
• Stakeholder Collaboration: Work closely with stakeholders, including customers, sales, marketing, and development teams, to gather requirements and feedback, whilst driving our transformation agenda.

Key Skills/Qualifications needed for this role

• You will have experience and be well versed in healthcare technology
• Desirable degree educated or equivalent
• High standard of presentation skills including creation and delivery
• Experience of delivering clinical and operational services
• Desired experience of healthcare industry, On-site and remote services and understanding of current policies and procedures (including CQC)
• Experience of managing complex multi-functional service delivery operations.
• Experience of working with complex systems & processes & an ability to simplify these

Technical Skills Required:

• Agile Methodologies: Strong understanding of Agile frameworks such as Scrum and Kanban, and experience with Agile tools like Jira or Trello.
• Software Development Lifecycle (SDLC): Knowledge of the SDLC and experience working closely with development teams to deliver software products.
• Technical Documentation: Ability to create and maintain technical documentation, including user stories, acceptance criteria, and product specifications.
• API Integration: Familiarity with API integration and the ability to understand and communicate technical requirements for integrating third-party services.
• Data Analysis: Proficiency in using data analysis tools and techniques to gather insights and make data-driven decisions.
• UX/UI Principles: Understanding of UX/UI design principles and the ability to collaborate with design teams to create user-friendly interfaces.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Description:

Product Manager – Patient Administration System

Cromwell Hospital - 164-178 Cromwell Road London SW5 0TU

Full time – 37.5 hours a week

Permanent

Hybrid Working available, but will need to work from Cromwell Hospital when required

Salary: £56,800 to £65,000 + fantastic Bupa Benefits

We make health happen

We are seeking a dynamic, self-directed, experienced Product manager to join our team to lead the development of our Patient Administration System across the hospital and wider outpatient diagnostic centres. You will be responsible for defining the product vision, managing the product backlog, and ensuring the successful delivery of features that meet our customers’ and clinicians needs.

Here you’ll be welcomed.

We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

As a Product Manager you will provide support for system, clinical and operational improvements for the product, enabling continuous and rapid change as required supporting the business strategy. Act as the voice of the customer balancing their requirements with business and clinical requirements. Work with teams including operational and clinical leaders to understand the business needs and strategy inform and implement system and process changes and proactively identify opportunities to improve the customer journey, system user experience and business performance.

How you’ll help us make health happen

• Product Vision and Strategy: Define and communicate the product vision and strategy for the Patient Administration System aligning with the BCH’s overall goals and objectives.
• Product Roadmap: Develop and maintain a product roadmap, communicating timelines and milestones to stakeholders.
• Work within your squad to support the creation and execution of journey optimisations, including the process of insight, idea, user research, customer journey maps, develop wireframes & designs, copywriting, user testing, build & delivery.
• Backlog Management: Create, prioritize, and maintain the product backlog, ensuring that it reflects the needs of stakeholders and customers.
• Stakeholder Collaboration: Work closely with stakeholders, including customers, sales, marketing, and development teams, to gather requirements and feedback, whilst driving our transformation agenda.

Key Skills/Qualifications needed for this role

• You will have experience and be well versed in healthcare technology
• Desirable degree educated or equivalent
• High standard of presentation skills including creation and delivery
• Experience of delivering clinical and operational services
• Desired experience of healthcare industry, On-site and remote services and understanding of current policies and procedures (including CQC)
• Experience of managing complex multi-functional service delivery operations.
• Experience of working with complex systems & processes & an ability to simplify these

Technical Skills Required:

• Agile Methodologies: Strong understanding of Agile frameworks such as Scrum and Kanban, and experience with Agile tools like Jira or Trello.
• Software Development Lifecycle (SDLC): Knowledge of the SDLC and experience working closely with development teams to deliver software products.
• Technical Documentation: Ability to create and maintain technical documentation, including user stories, acceptance criteria, and product specifications.
• API Integration: Familiarity with API integration and the ability to understand and communicate technical requirements for integrating third-party services.
• Data Analysis: Proficiency in using data analysis tools and techniques to gather insights and make data-driven decisions.
• UX/UI Principles: Understanding of UX/UI design principles and the ability to collaborate with design teams to create user-friendly interfaces.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

PR , Marketing & Brand

Locations:

Cromwell Hospital London

About the company

Bupa's origins and global headquarters are in the United Kingdom.

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