Product Manager (Junior)

JAM IT Consultancy Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a talented Product Manager to join their exceptional team in Berkshire. In this dynamic role, you will oversee the entire product lifecycle, from creation to implementation, ensuring maximum monetization and customer satisfaction. Your expertise will guide product development, while your strong communication skills will facilitate collaboration across departments. This innovative firm is dedicated to transforming communications through cutting-edge technology, and you will play a crucial role in shaping the future of their products. If you are passionate about product management and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree required, with 2+ years in a customer-facing role.
• Experience in product lifecycles and design processes is essential.

Responsibilities

• Identify customer needs and prioritize product development workload.
• Act as a product specialist and provide knowledge to sales teams.
• Gather customer feedback to improve product offerings.

Skills

Product Management

Customer Engagement

Communication Skills

Time Management

Prioritization Skills

Education

Bachelor’s Degree in a relevant subject

Job description

From our clients' omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes their development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

Our clients are looking for a talented Product Manager to support our clients' exceptional Product team based in Berkshire.

Product Managers are responsible for a range of products for the duration of their lifecycle. They oversee product creation, development, implementation, and subsequent evolution with a focus on maximising product monetisation, usage, and customer satisfaction.

Key Responsibilities

• Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs.
• Prioritise workload for product development.
• Make design decisions that demonstrate delivery of design specifications.
• Ensure product changes are in line with the overall business strategy.

Working with Other Departments

• Act as a product specialist and “go-to” person for assigned products. Provide product knowledge to Sales and Solution Consultants to assist with bids.
• Share delivery timeframes with the Project Management team.
• Liaise with Engineering Services to ensure the priority of bugs is understood.
• Provide internal training or awareness of products as required.
• Evangelise the product internally and externally.
• Develop and deliver training to Sales and other departments as required.

Updating and Engaging with Customers

• Contribute to monthly webinars to brief customers on product news.
• Contribute to the quarterly Product Roadmap.
• Contribute to the running of quarterly user forums to receive feedback and updates from users.
• Arrange and chair meetings with customers to share product vision as required.
• Gather customer feedback to determine ways that the product could be improved.

About You

• Bachelor’s Degree in a relevant subject. 2:1 or above.
• Good experience in a customer-facing role, typically of at least two years.
• Experience as a Product Manager or Specialist, with specific experience of product lifecycles and design processes.
• Experience in the IT/Cloud communications industry is a plus.
• Excellent written and verbal communication skills.
• Good time management and prioritisation skills.
• Ability to interpret customer requests and provide high levels of customer satisfaction.