Product Manager, Homes

Lloyds Bank plc; Chester, Manchester, Bristol, Leeds; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

Join a leading banking group as a Product Manager to manage and enhance the mortgage portfolio. This role requires a dynamic, data-driven individual who values customer outcomes and compliance. Enjoy a hybrid work style, excellent benefits, and a commitment to diversity and inclusion.

Benefits

Up to 15% pension contribution

Annual bonus

Share schemes

Flexible benefits like shopping discounts

30 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave

Qualifications

• Strong mortgage product background with a proven track record.
• Ability to influence relationships for customer benefit.

Responsibilities

• Use data and analytics to inform decisions and monitor performance.
• Define and implement customer management and treatment strategies.
• Collaborate with various teams on initiatives and projects.

Skills

Analytical skills

Communication skills

Problem-solving

Risk management

Education

Degree or equivalent experience

Tools

MI systems

Job description

Time left to apply: End Date: May 22, 2025 (4 days left to apply)

Salary: The salary banding for this role is £59,850 - £66,500

Location: Chester, Manchester, Bristol, Halifax or Leeds

Hours: 35 hours, full time

Working pattern: Our work style is hybrid, involving at least two days per week, or 40% of our time, at one of our office sites.

We are committed to fostering a cognitively diverse workforce within an inclusive environment that enables our team members to perform at their best. Our excellent engagement scores reflect our dedication to people development and supporting work-life balance, including for working parents.

We will provide reasonable adjustments for individuals with disabilities and neurodiversity to participate fully in the application and interview process, perform essential job functions, and access employment benefits. Please let us know if you need any support.

About this opportunity

Join Lloyds Banking Group, the UK's largest mortgage lender with over £300 billion in balances and serving 2.5 million customers, as a Product Manager. Our team is known for excellence in people development and promotions.

We seek a dynamic, data-driven individual to manage and enhance our mortgage portfolio. Our team manages multiple brands and mortgage products, ensuring compliance with regulatory requirements and internal policies. We value problem solvers who are detail-oriented and committed to good customer outcomes, with determination and drive.

What will I be doing?

• Data and Analytics: Use data and analytics to inform decisions, monitor performance, and identify improvement opportunities. Build and update dashboards and reports.
• Strategy and Delivery: Define and implement customer management and treatment strategies, balancing business, conduct, and customer considerations.
• Customer Collaboration: Collaborate with Channel, Operations, Risk, Legal, and Platform teams on initiatives and projects.
• Customer-Centric: Understand customer behavior and product performance, evaluate risks, and ensure positive conduct and outcomes.

Why Lloyds Banking Group

We aim to build a sustainable business and a workplace where people love to work. We seek colleagues ready to challenge, innovate, and grow with purpose.

What you’ll need

• A degree or equivalent experience
• Strong mortgage product background with a proven track record
• Proficiency in analytical tools and MI systems
• Ability to influence relationships for customer benefit
• Customer-first mindset
• Excellent communication skills
• Creative problem-solving abilities
• Risk management skills

We promote diversity and inclusion in all aspects, aiming for a workforce that reflects modern society. We welcome applications from underrepresented groups.

We are disability confident. Let us know if you require adjustments during recruitment.

Benefits include:

• Up to 15% pension contribution
• Annual bonus
• Share schemes
• Flexible benefits like shopping discounts
• 30 days’ holiday plus bank holidays
• Wellbeing initiatives and parental leave

If you want to do meaningful work that impacts millions, join us.

At Lloyds Banking Group, our purpose is to help Britain prosper. We focus on making a difference for customers, communities, and colleagues, offering opportunities to learn, grow, and shape the future of finance.

We prioritize data security, only requesting sensitive information during formal stages of recruitment, and explain our processes transparently.

We are committed to an inclusive, values-led culture that reflects and celebrates diversity.