Product Manager - HMRC - G7

Manchester Digital; Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

HMRC is seeking an experienced Product Manager to lead the Inbound Services team within the CDPO. You will shape the product vision, manage a multidisciplinary delivery ecosystem, and drive enhancements across digital communication channels.

You will collaborate with researchers, designers and stakeholders to deliver accessible, user-centred services while aligning with government digital strategies and budgets.

Qualifications

• Experience in managing digital products or services.
• Ability to use research to gain insights into problems.
• Ability to measure and track success of a project or change.
• Experience prioritising work based on value and gaining stakeholder buy-in.
• Experience leading medium to large-scale projects and building relationships with internal and supplier stakeholders.

Responsibilities

• Maintain and enhance HMRC's inbound communication services.
• Define scope of key features and enhancements.
• Engage stakeholders to align product vision and roadmap.
• Collaborate with multidisciplinary teams across the department and with suppliers.
• Gather user insights and feedback to iterate and improve services.
• Work with researchers to shape usability and accessibility tests.
• Maintain a backlog of user stories aligned with product goals.
• Assess options and high-level business cases for product development.
• Collaborate with designers and researchers to meet accessibility standards.
• Participate in the Product Manager Community and related initiatives.

Skills

Digital product management

Stakeholder management

User research

Requirements gathering

Project leadership

Job description

Location

Edinburgh, Glasgow, Leeds, Manchester, Newcastle-upon- Tyne, Preston - St Mark's House and St Mary's House, Stratford, Telford.

Please note that due to workforce controls, Newcastle-upon-Tyne and Stratford are only available to existing HMRC staff in these locations. HMRC staff based in Reading can also apply to move to Stratford in line with Migration path. HMRC staff based in 100PS can also apply to move to Stratford.

About The Job

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you thrive in a collaborate environment and are great at building and maintaining positive relationships?

At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

Role description

A Product manager is responsible for facilitating a product team to build and release digital products or features. Product managers understand the business goals, the user needs for the service, and the different options for how to build and scope the digital product according to those needs. Product managers at HMRC can make use of multiple learning and development opportunities to develop their product management skills if joining at entry level. Product managers at HMRC follow the government Digital and Data (GDaD) capability framework and career paths.

This is an exciting opportunity to join HMRC’s CDIO Chief Digital Product Office (CDPO) within the Inbound Services Team, which manages HMRC’s Inbound, Outbound and Digital communication channels and services.

You will play a key role in maintaining these communication services and facilitating enhancements and innovation. In a time of significant transformation, you will be part of a fast-paced, high-profile team, working on complex and impactful Inbound services.

Person specification

Responsibilities

• Maintain and deliver service enhancements for HMRC's Inbound Scanning communication channels and services.
• Define the scope of key features and enhancements.
• Engage stakeholders to gain buy in for the product vision and roadmap.
• Work with multidisciplinary delivery teams, across the department, other Government Departments and suppliers, to shape the service.
• Gather user insights and feedback on the products and services features, so that they can be iterated and improved.
• Work with user researchers to shape research activities to test the concepts behind service enhancements, and/or test their usability.
• Own and maintain a backlog of 'user stories' for the service and prioritise the order in which they will be built and released to users. These should be in line with the goals of the product set by the organisation.
• Work with the Leads in your area to understand different options for how a product or digital service might be developed, and the high-level financial case for the options.
• Work with designers and researchers in your area to ensure the products and services are suitably adapted to meet accessibility standards.
• Actively participate in, and contribute to, the Product Manager Community, this could be through taking part in community initiatives, running sessions or talks, or through other activities which support other product managers.

Essential Criteria

• Experience in managing digital products or services.
• Experience in understanding problems or improvements within a service and collaborating with wider stakeholders to find a positive solution to resolve issues.
• Demonstration of the ability to use research (e.g. customer feedback, market research, service metrics) to gain insights on a problem.
• Demonstration of the ability to understand how to measure and track success of a project, service, or process change.
• Experience of being able to prioritise work based on value, and getting buy in from stakeholders.
• Experience of leading medium to large-scale projects to deliver its stated outcomes.
• Experience of building and maintaining positive relationships with internal and supplier stakeholders, including negotiating stakeholders on difficult issues.

Desirable Criteria

• Prior experience of managing multiple product and service improvements.
• Managing financial budgets to deliver value.
• Prior experience of agile working.
• Experience of managing staff members.
• Working knowledge of ITIL v4.