Product Manager - Digital

Saga Group; London; On-site; GBP 45,000 - 55,000; Full time

Job description

Salary £45,000 to £55,000 depending on experience

Permanent

Hybrid / Home and London or Folkestone

Here at Saga, we have various digital channels and a magazine app that is continuously evolving to enhance our customers experience and journey across our brand. Working as the Digital Product Manager you will be in our central group function that manages the roadmap for the Saga Website, Saga Magazine online, Magazine App, MySaga, plus future platforms in development stage.

Your role will be to work on digital-first brand propositions, showcase our flagship assets with aspirational online experiences. This role will work on digital products with involvement in strategy, planning and continuous improvement plans. Working with internal and external teams to ensure the customer and internal stakeholder requirements are successfully defined and implemented across a best-in-class digital experience.

We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it’ll be with a real purpose in mind – to meet with your team, to work together, and of course to socialise and celebrate too!

Role Responsibility

You will be working closely with our Head of Digital and an array of teams as a credible Digital Product Manager. Your key areas of responsibilities;

• To support Saga’s business units with subject matter capability to enable successful delivery of projects
• Develop product vision, features and requirements. Framing customer needs, product problems, opportunities and benefits
• Working with business units to fully understand product propositions and its competitive and customer environments
• Be passionate about Saga’s customers, their needs and desires and how they interact with the digital products
• Be the product owner and main business contact for decisions, ongoing improvements and measurement
• Define requirements for future plans and create scoping documents
• Work with the UX & design teams to leverage excellent customer experiences (UX/UI) in solving experience challenges, developing visual concepts and designs
• Responsible for the delivery of the digital experiences, approval of user stories and work completed with web development and QA teams
• Use analytical evaluation (analytics and session recording) & conduct competitor analysis or research to support product recommendations, optimisation, testing using personalisation & new design
• Working with external third parties to assess partnerships and solutions
• Project management, with particular focus on cross-functional team working using Jira, confluence, monday.com and office 365 tools.

The Ideal Candidate

The Ideal Candidate

You will have ideally worked for a large consumer brand as a Product Manager. You will confidently be able to manage stakeholders and project teams. You will also need to demonstrate the following skills;

• Have extensive experience of managing multiple projects and stakeholders in a fast paced, competitive environment.
• Experience in managing web or mobile digital journeys and delivering related product roadmaps or web-based applications.
• Effective use of data and MVT (Multivariate Testing) to identify and enhance customer experience and business value, and measure and report on outcomes.
• Proven experience in running beta and pilot programmes with early-stage products.
• Experience in lean product management and Agile – testing, iterating and scaling initiatives.
• Have a collaborative approach to work with digital disciplines in designing and delivering high-performing and accessible digital products.
• Exceptional written and verbal communication skills to frame complex problems and contexts to stakeholders and implementation teams.
• Experience creating capability on different platforms such as content management platforms (Sitecore, Storyblok, WordPress), apps, social, and Adobe suite.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the largest and most-trusted brand for older people in the UK. Our focus on delivering exceptional experiences empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.