Product Manager: Customer Support & Post-Purchase Experience
Marks and Spencer plc (UK)
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Benefits offered by this job
Job summary
Marks & Spencer plc is seeking a Product Manager within the Post Purchase and Customer Support team to enhance experiences and tools across customer support interactions. You will work with the Senior Product Manager to improve customer satisfaction, drive efficiency and support colleagues in a fast-paced environment.
You will define and deliver product improvements, prioritise investment and collaborate with Engineering, Operations, Data & AI, Design and Service teams to shape strategy and
Qualifications
- Experience managing digital, technology or operational products within an Agile environment.
- Ability to translate customer and colleague needs into product improvements.
- Strong collaboration with cross-functional teams including Engineering, Design and Service.
Responsibilities
- Define and deliver the product roadmap aligned to customer, colleague and operational outcomes.
- Own and prioritise the product backlog balancing business needs and customer value.
- Partner with multiple teams to identify problems and deliver effective solutions.
- Use data and performance measures to drive decisions and continuous improvement.
- Identify opportunities to simplify experiences through automation and self-service.
Skills
Job description
Marks & Spencer plc is seeking a Product Manager within the Post Purchase and Customer Support team to enhance experiences and tools across customer support interactions. You will work with the Senior Product Manager to improve customer satisfaction, drive efficiency and support colleagues in a fast-paced environment.
You will define and deliver product improvements, prioritise investment and collaborate with Engineering, Operations, Data & AI, Design and Service teams to shape strategy and
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