Product Manager - Customer Lists (App)

Tesco; Welwyn Hatfield; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A major retail company in Welwyn Hatfield is seeking a Product Manager to enhance the App experience for customer lists. This position will involve owning product roadmaps, driving innovation, and utilizing data for decision-making. Ideal candidates will have experience in mobile app management and a passion for customer-centered solutions. This role emphasizes collaboration across teams to build intuitive shopping experiences.

Qualifications

• Experience in mobile app product management.
• Ability to lead discovery sessions independently.
• Understanding of mobile UX patterns.

Responsibilities

• Define and own the App product roadmap.
• Drive innovation in product relevance.
• Use data to identify improvement opportunities.

Skills

Experience building and optimising mobile app products

Excellent communication

Data-informed mindset

Agile methodology

Job description

We’re looking for a Product Manager focused on the App experience within our Customer Lists team to join the Online Product team. This is a unique opportunity to shape how millions of customers interact with Tesco through personalised, intelligent, and frictionless shopping journeys.

As a Product Manager in the Customer Lists team, you’ll own the strategy and delivery of features that help customers build their baskets faster and more intuitively. This includes Favourites, Previously Bought, Usuals, Last Order, and our new feature, Custom Lists. These are all critical components of the Tesco App experience.

These features are central to helping customers shop smarter, save time, and feel understood. You’ll work across disciplines to create data-driven, personalised experiences that make Tesco the easiest place to shop online.

Responsibilities

• Define and own the App product roadmap for Customer Lists, aligned with customer needs and business goals.
• Drive innovation in how we surface relevant products and help customers build their baskets with ease.
• Use customer insights, behavioural data, and market trends to identify opportunities for improvement.
• Collaborate with UX, engineering, analytics, and commercial teams to bring ideas to life.
• Write clear, concise user stories and manage the product backlog.
• Champion the voice of the customer throughout the product lifecycle.
• Lead sprint planning, demos, and retrospectives with your squad.
• Ensure smooth delivery and high-quality releases through rigorous testing and stakeholder alignment.

Qualifications

• Experience building and optimising mobile app products at scale.
• Proven ability to quickly ramp up and independently lead discovery sessions from the outset.
• An understanding of iOS and Android platforms, mobile UX patterns, and app analytics.
• Experience working with personalisation, recommendations, or customer data is a plus.
• Excellent communication and stakeholder management skills.
• A data-informed mindset with the ability to balance customer needs and business impact.
• Experience working in Agile teams and writing effective user stories.
• A passion for solving real customer problems and delivering elegant solutions.
• Familiarity with user research, A/B testing, and design thinking principles.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.