Product Manager - Customer Journey

Talent Locker; Stockport; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

16% bonus

Job summary

Talent Locker is recruiting a Product Manager/Owner for a leading UK insurance organisation in Stockport. The role combines ~80% product management and ~20% product ownership, with hybrid office attendance 2 days/week. The salary is up to £65,000, plus a 16% bonus and benefits.

You will own the product strategy and roadmap, drive customer journey improvements, and work with Technology, Design, Operations and wider teams to deliver measurable business impact.

Qualifications

• Strong Product Owner and/or Product Management experience.
• Proven experience owning product strategy and roadmaps.
• Excellent stakeholder management and influencing skills.
• Strong SAFe Agile experience.
• Customer-focused and data-driven approach.
• Comfortable working across the wider business rather than staying in our own lane.
• Experience in insurance, financial services, customer servicing or contact centres would be beneficial.

Responsibilities

• Own the product strategy and roadmap.
• Identify ways to improve customer journeys and reduce unnecessary contact.
• Use customer feedback and data to identify opportunities.
• Work closely with Technology, Design, Operations and wider business teams.
• Manage and influence senior stakeholders.
• Lead workshops, discovery and product shaping.
• Prioritise the backlog based on customer and business value.
• Turn business needs into clear requirements and user stories.
• Measure the impact of changes and continually improve.

Skills

Product Owner experience

Product Management experience

Stakeholder management

SAFe Agile

Customer-focused

Data-driven

Insurance/financial services knowledge

Job description

Salary: £65,000 - 65,000 per year

Requirements:

• Strong Product Owner and/or Product Management experience
• Proven experience owning product strategy and roadmaps
• Excellent stakeholder management and influencing skills
• Strong SAFe Agile experience
• Customer-focused and data-driven approach
• Comfortable working across the wider business rather than staying in our own lane
• Experience in insurance, financial services, customer servicing or contact centres would be beneficial

Responsibilities:

• Own the product strategy and roadmap
• Identify ways to improve customer journeys and reduce unnecessary contact
• Use customer feedback and data to identify opportunities
• Work closely with Technology, Design, Operations and wider business teams
• Manage and influence senior stakeholders
• Lead workshops, discovery and product shaping
• Prioritise the backlog based on customer and business value
• Turn business needs into clear requirements and user stories
• Measure the impact of changes and continually improve

Technologies:

• Support
• Product Manager
• Product Owner

More:

We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers, advisers and brokers access support. The business receives 100,000 calls every month, creating a significant opportunity to improve customer journeys, increase self-service and reduce unnecessary calls. This is a strategic Product Manager role, with around 80% Product Management and 20% Product Ownership. We are offering a hybrid working arrangement in Stockport with 2 days per week in the office, a salary of up to £65,000, plus a 16% bonus and benefits. The role is focused on looking 12 to 18 months ahead, owning our product strategy and roadmap, and driving meaningful business change.