Product Manager, Customer Experience, Psoriatic

Johnson & Johnson; Horsham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare company in Horsham is seeking a Product Manager for Customer Experience in Immunology. This role involves developing patient support strategies for icotrokinra, leading cross-functional teams, and collaborating with various partners. The ideal candidate has a strong background in business with at least 3 years of experience, preferably in immunology. This position ensures innovative solutions for patient adherence and requires excellent leadership skills. The role offers a hybrid work model with onsite expectations.

Qualifications

• Minimum of 3 years business experience required.
• Immunology experience preferred.
• Strong project planning and organization skills.

Responsibilities

• Lead creative agencies for patient support programs.
• Coordinate market research and patient insights.
• Work with cross-functional groups for promotional materials.

Skills

Creativity

Analytical skills

Project planning

Leadership

Collaboration

Education

Bachelor’s degree required

MBA or related advanced degree preferred

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Advertising & Promotions

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America

Job Description:

Johnson & Johnson is recruiting for a Product Manager, Customer Experience, Psoriatic, located in Horsham, PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

About Immunology

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Product Manager, Customer Experience, icotrokinra will be accountable for leading the patient focused strategies and execution for icotrokinra. In this role, you will focus on optimal patient support and activation strategies, including insight generation, strategy development, strategic media planning, content development, and tactical execution. The Product Manager will work with a cross functional team of brand partners, field sales, internal partners, and agency partners to help support icotrokinra patients.

This role reports to the Group Product Director, Customer Experience.

Key Responsibilities:

• Lead external creative agencies and media partners to plan, execute and optimize patient support programs across media channels (e.g. video, display, patient, testimonial, OOH, etc.)

• Partner with team to coordinate market research, patient insights, and evolutionary development of PsO patient brand offering

• Innovate solutions for initiation through to adherence on medication

• Work efficiently with key internal partners and cross-functional groups (e.g., Regulatory, Medical, Legal, etc.) to ensure timely and compliant review and approval of promotional materials

• Provide timely and relevant updates to field sales team on patient education resources

• Contribute to budget, annual business and strategic plans

Our Commitment:

• Guided by Our Credo, we prioritize the needs and well-being of the people we serve, fostering a culture of excellence and innovation in patient care.

Qualifications

Required:

• Bachelor’s degree required; MBA or related advanced degree is preferred

• A minimum of 3 years business experience is required; immunology experience preferred

• Your ability to be creative, enthusiastic, strong analytically with excellent overall business insight is fundamental

• You must be a self-starter, highly accountable and have strong project planning and organization skills

• You will need to demonstrate excellent leadership and social skills with a heightened ability to collaborate and work with a team to be successful

• Your experience of managing multiple demands and priorities on time, gaining alignment and driving decision-making is crucial to the success of this position

• This position is based in Horsham, PA with an expectation of 3 days onsite per week (J&J Flex)

• Up to 25% domestic travel, which may include overnight and weekend travel

Preferred:

• Launch experience preferred

• Experience in consumer marketing or patient experience marketing preferred

• Experience in marketing, advertising, sales, sales learning & development, payer or related fields is preferred

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center([e-mail]) or contact AskGS to be directed to your accommodation resource.

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