Product Manager - Customer Experience (f/m/d)

Contentful; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading digital experience platform in London is seeking a Product Manager to join their Customer Experience team. This role involves owning the delivery of key features in analytics and personalization, working closely with engineering and design teams. Ideal candidates have over 2 years of experience in product management, preferably in B2B SaaS, and possess strong communication and discovery skills. The position offers a competitive compensation package with various employee benefits.

Benefits

Stock Options

Generous PTO including vacation and sick days

Annual education budget

Wellbeing stipend

Equipment stipend for hybrid employees

Qualifications

• 2+ years of experience in product management, ideally in B2B SaaS.
• Proven track record of delivering features that create customer value.
• Strong written and verbal communication skills.

Responsibilities

• Own the delivery of key product features related to analytics and personalization.
• Conduct product discovery to understand user needs and collaborate with stakeholders.
• Define problem statements, success metrics, and measurable outcomes.

Skills

Product discovery skills

Technical familiarity

Strong communication

Attention to detail

Education

Bachelor's degree or equivalent

Job description

Product Manager - Customer Experience (f/m/d)

London, England, United Kingdom

About the Opportunity

We’re looking for a Product Manager (f/m/d) to join our Customer Experience Optimization teams. These teams build the tools that help customers measure performance, deliver personalized content, and optimize experiences across channels.

You’ll work on a high-impact area that includes analytics, experimentation, personalization, and layout optimization, focused on empowering digital teams to make better decisions with data and AI. You'll be responsible for identifying problems, shaping solutions, and driving delivery in close collaboration with Engineering, Design, and stakeholders.

What to expect?

• Own end-to-end delivery of key features within a product, across analytics, personalization, experimentation, or optimization
• Run product discovery to deeply understand user needs through research and stakeholder collaboration
• Define clear problem statements, success metrics, and measurable outcomes
• Translate insights into actionable requirements and roadmap priorities
• Partner closely with Engineering and Design to scope, plan, and deliver high-quality solutions that drive real customer value
• Track product performance through metrics and user feedback, identifying opportunities for iteration and prioritization
• Contribute to an iterative, outcomes-driven product culture

What you need to be successful

• 2+ years of experience in product management, ideally in B2B SaaS or data/AI-focused products
• Proven track record of shipping features that deliver customer and business value
• Strong product discovery skills — comfort with ambiguity, research, and validation
• Familiarity with technical and data-rich products, and a willingness to grow your technical depth
• Strong attention to detail to ensure a consistent product experience that meets business, technical, and compliance needs
• Collaborative and approachable — able to build trust with cross-functional teams
• Strong attention to detail, ensuring a cohesive product experience that aligns with business goals, technical constraints, and compliance requirements.
• Collaborative and approachable, able to build positive working relationships with engineering, design, and members from different teams
• Experience working with analytics, AI, personalization, or experimentation platforms is a plus
• Strong written and verbal communication; ability to align diverse stakeholders
• Comfortable defining metrics, interpreting insights, and driving iterative improvement

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at [e-mail] with any information you may have.

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