Product Manager - Contract Lifecycle Management (CLM) Applications

Hireful; Nuneaton; Hybrid; GBP 40,000 - 49,000; Full time

Job summary

A leading recruitment service provider is seeking a Product Manager for Contract Lifecycle Management (CLM) applications in Nuneaton. This role entails administration, user support, and enhancements of CLM tools. Candidates should have experience with similar platforms and data management skills. A hybrid work model is offered, along with competitive salary and benefits.

Benefits

33 days holiday

Pension

Life assurance

Employee assistance programme

Wellbeing support

Qualifications

• Experience in a similar role with CLM tools.
• Ability to manage support tickets and work items.
• Familiar with vendor management and consultations.
• Ability to aid system adoption among users.
• Strong pressure management skills.

Responsibilities

• Administer and configure CLM applications.
• Provide first-line user support and troubleshooting.
• Manage change control processes and best practices.
• Implement continuous improvements to applications.
• Act as a data steward ensuring data integrity.

Skills

Experience with CLM tools

Data management skills

Change management

Strong communication skills

Technical translation

Tools

ContractPodAi

Ironclad

Docusign

Sirion

Icertis

Job description

Overview

Product Manager - Contract Lifecycle Management (CLM) Applications

Location: Nuneaton/Oxford-Hybrid - with some travel required
Contract Type: Permanent
Hours: 40 hours per week, Monday to Friday
Salary: £40,000-£49,000 per annum DOE, plus car / car allowance
Benefits: 33 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme

You’ll have an important part to play within the IT function as the day-to-day owner of Contract Management Lifecycle (CLM) applications, ensuring their effective use, continuous improvement, and alignment with business needs.

Here at Unipart we don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program. As Product Manager you will manage system administration, address issues, drive enhancements, and ensure data quality to support the Commercial and Procurement functions. You will champion the applications and serve as the primary point of contact for stakeholders maximising the value derived from these tools.

Responsibilities

• Administer and configure CLM applications, managing user access, permissions, and vendor relationships
• Provide first-line user support, troubleshooting issues, and coordinating with IT or vendors for resolutions
• Manage change control processes for all system and process modifications, ensuring best practice adherence
• Identify and implement continuous improvements to CLM applications, increasing usability, value, and user adoption
• Support the successful implementation and ongoing delivery of CLM applications across functions
• Act as a data steward, ensuring data integrity within CLM applications and establishing quality checks
• Support the creation and management of dashboards and KPIs to provide valuable management insights from CLM data
• Define and govern CLM workflows and processes to ensure efficiency and consistency
• Develop and deliver comprehensive training and guidance to end-users, promoting effective system use
• Champion CLM applications across the organization, fostering an engaged user community and driving adoption

About You / Qualifications

• Experience in a similar role, ideally with Contract Lifecycle Management (CLM) tools such as ContractPodAi or similar platforms (Ironclad, Docusign, Sirion, Icertis)
• Proficiency in managing support tickets, tracking work items, and implementing change requests within a formal system
• Experience working with external vendors, including support teams and consultants
• Excellent data management and report creation skills
• Experience in supporting inexperienced system users in system adoption and use
• Ability to work under pressure and challenging deadlines
• Strong communication skills with the ability to build relationships quickly and engage with key stakeholders across the business
• Able to simplify complex technical jargon for various levels of expertise, and translate business language into technical solutions

Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.

You may also have experience in the following: Product Manager – CLM, Contract Lifecycle Management Product Manager, CLM Application Owner / Administrator, IT Product Manager – Contract Management Systems, Application Product Manager – Procurement / Legal Tech
System administration, Application Support, Vendor management – SaaS / IT applications
Data stewardship / Data quality management, Change control / Change management (applications), Continuous improvement – IT systems, Dashboard / KPI reporting (contracts/procurement), End-user training – applications, Stakeholder engagement – IT product management

REF-223 993