Product Manager, Change Lead - Senior Vice President

Citi; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global financial institution is seeking an experienced Product Manager for its Investor Services team in London. This senior role involves leading major change programs, managing client adoption of new applications, and coordinating among product and technology teams. The ideal candidate must have strong leadership, analytical skills, and experience in product management. A competitive salary and generous benefits are offered, including a hybrid work model.

Benefits

Generous holiday allowance

Discretional annual performance-related bonus

Private medical insurance

Pension Plan

Paid Parental Leave

Employee Assistance Program

Learning and development resources

Qualifications

• Significant relevant experience in Product Design/Management and Investor Services.
• Exceptional leadership presence with a proven ability to influence diverse stakeholders.
• Ability to operate at both strategic and tactical levels.

Responsibilities

• Lead and product manage major programs from inception through client adoption.
• Develop and execute comprehensive product roadmaps, ensuring strong technical delivery.
• Establish and maintain strong working relationships with internal stakeholders.

Skills

Product Management

Data Analysis

Client Management

Communication

Leadership

Education

Bachelor's/University degree

Master’s degree preferred

Job description

Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Investor Services team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The role is a senior-level position accountable for leading and orchestrating accelerated major change programs, particularly focusing on Citi Velocity products today and Citi Direct in the future. This includes critical aspects such as data migration, technical integration, rigorous testing, and seamless client adoption of new or modernized applications. This role is crucial in better managing complex organizational and client-facing changes, ensuring clear segregation and collaboration between product teams and technology delivery disciplines.

The Product Manager will act as a key liaison between technology, partner product, operations, and client-facing teams to ensure seamless technical execution, data integrity, and successful integration of strategic application changes, ultimately enhancing client experience and operational efficiency.

A seasoned data and digital product manager, adept at leading complex technical programs and change initiatives from inception through successful client adoption, leveraging deep expertise in the technical application lifecycle and data constructs.

Responsibilities

• Lead and product manage major programs (strategic application changes, upgrades, migrations) from inception through to successful client adoption. This includes developing and executing comprehensive product roadmaps, overseeing all technical phases (architecture, data migration, integration, robust testing, cutover, rollbacks), and ensuring strong technical delivery with data integrity.
• Partner closely with Product Partners and Development Teams to clearly define the DCP (Data and Client Platforms) product roadmap, deliverables, and technical timelines.
• Proactively identify, assess, and mitigate execution risks and issues, ensuring timely resolution and escalation. Rigorously ensure compliance with internal policies, regulatory requirements, and industry best practices throughout the product lifecycle, demonstrating sound ethical judgment and transparently managing control issues to safeguard the firm and its clients.
• Establish and maintain strong working relationships with internal stakeholders across Technology, Operations, Product, Sales, and Client Services, as well as external clients. Define, track, and report on key performance indicators (OKR’s) for product success, client adoption rates, and overall change effectiveness.
• Implement effective feedback loops from various teams to continuously improve change management processes, methodologies, and delivery frameworks, ensuring lessons learned are integrated for perpetual optimization.

Qualifications

• Significant relevant experience in Product Design/Management and Investor Services.
• Experience in Data, Digital and Innovation.
• Demonstrated experience in a client-facing role, managing client expectations and facilitating adoption of new systems or processes.
• Proven ability to manage complex interdependencies between product development and project delivery, clearly differentiating and coordinating efforts.
• Exceptional leadership presence with a proven ability to influence, motivate, and align diverse, cross-functional stakeholders (including senior leadership, product, technology, and operations) within a complex, matrixed global organization.
• Ability to operate at both strategic and tactical levels, defining the vision for change programs while also overseeing meticulous execution details.
• Excellent verbal, written, and interpersonal communication skills, with the ability to influence and build consensus across diverse stakeholder groups at all levels.
• Strong analytical and problem-solving abilities, with a focus on root cause analysis and proactive issue resolution.
• Bachelor's/University degree, master’s degree preferred.

What we can offer

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group: Project and Program Management

Job Family: Program Management

Time Type: Full time

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.