Product Manager - Cards and Payment

Metro Bank Plc; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Product Manager to oversee payment propositions for both retail and business customers. This role is pivotal in defining strategic directions, managing risks, and ensuring compliance with regulations. The ideal candidate will leverage customer insights to enhance product offerings while collaborating with key stakeholders. The company promotes a diverse and inclusive culture, offering competitive salaries, bonuses, and a range of benefits, including hybrid working options. Join a team where your contributions will shape the future of banking and customer experience.

Benefits

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Qualifications

• In-depth knowledge of product management and development.
• Excellent understanding of payment propositions like cards and SWIFT.

Responsibilities

• Oversee product management for payment propositions for retail and business customers.
• Define strategic direction and develop a roadmap for product delivery.

Skills

Product Management

Payment Propositions

Risk Management

Customer Insight

Product Development

Job description

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first –our cultureis all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in adiverse and inclusive workplaceand to find the very best person for the job, we always look across a wide range of diversecommunities.

What you will do:

• Oversee the product management for your suite of products – Payment propositions (both domestic and international) for both our Retail and Business customers

• Define the strategic direction and present this to your stakeholders for your products and develop a roadmap for delivery

• Track commercial performance for your products, understand drivers and contribute to forecasting. Review the pricing of your products and highlight where changes are required

• Effectively manage risk for your products, being clear on conduct risks that apply, and how you will understand, track and control this for your product set

• Follow product governance processes, including for new product approval, changes and annual product reviews, where all deliverables are well thought through and take account of previous learnings

• Assess incidents that impact your product set, ensure they are reported according to Risk Policy, root cause is understood and acted upon

• Keep on the pulse with market, competitor, technological and customer change

• Use the insight of our of customers to better our products for our customers

• Build strong relationships across your key stakeholder group

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• In depth knowledge of Product Management and Product Development

• Excellent knowledge of Payment Propositions (Cards, Faster Payments, BACS, CHAPS, SWIFT etc…)

• In depth understanding of customer needs and different sources of insight

• Knowledge of how to use insight to improve existing propositions and products

• Understand the importance of risk management and how to apply this and governance processes to your product set

• Knowledge of regulations which impact your products

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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