Product Manager and Scrum Master

NHS ENGLAND; Greater London; On-site; GBP 65,000 - 76,000; Full time

Job summary

NHS England's National Patient Safety Team is seeking a dynamic Product Manager and Scrum Master for the Learn from Patient Safety Events (LFPSE) service. This is a nationally significant digital product aimed at improving patient safety.

In the Band 8A fixed-term role until 31 March 2027, you will lead agile delivery—facilitating stand-ups, planning and backlog refinement in a Kanban setup—collaborating with policy, data, communications and clinical safety colleagues to deliver user-centred

Qualifications

• Dual role as Product Manager and Scrum Master.
• Experience delivering digital NHS services.
• Facilitate stand-ups, planning and backlog refinement in a Kanban framework.
• Collaborate with policy, data, communications and clinical safety colleagues.

Responsibilities

• Lead day-to-day delivery of the LFPSE service.
• Ensure stories are well-defined, testable and ready for deployment.
• Provide regular updates to stakeholders and governance papers.
• Support onboarding and testing activities.
• Collaborate with cross-functional teams including policy, data, communications and clinical safety.

Job description

The National Patient Safety Team is seeking a dynamic and experienced individual to take on the dual role of Product Manager and Scrum Master for the Learn from Patient Safety Events (LFPSE) service. This is a unique opportunity to lead the delivery of a nationally significant digital product that supports safer care across the NHS.

The role is offered as a Band 8A fixed term contract until 31st March 2027.

As the Product Manager and Scrum Master for the LFPSE service, you will be at the heart of product delivery, combining agile facilitation with user-centred design and prioritisation. You will lead the day-to-day operations of the service, ensuring it evolves in response to user feedback and clinical needs.

You will facilitate regular stand-ups, planning sessions, and backlog refinement activities, operating within a Kanban framework to maintain delivery momentum. Your responsibilities will include managing user feedback, collaborating with developers and clinical reviewers, and ensuring stories are well-defined, testable, and ready for deployment.

The role involves close collaboration with cross-functional teams including policy, data, communications, and clinical safety colleagues. You will provide regular updates to stakeholders, contribute to governance papers, and support onboarding and testing activities.

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms - enabling us to design and deliver high-quality NHS services.

In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

This is a high-impact role requiring strong organisational skills, a proactive mindset, and a passion for improving patient safety through digital innovation. If you thrive in a fast-paced environment and enjoy working across disciplines to deliver meaningful change, we'd love to hear from you.