Product Manager – AJ Bell

Jobspaddy; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Product Development Manager to drive innovative changes for its website and apps based on customer feedback. The role requires collaboration with technical teams, management of the product backlog, and stakeholder interactions to enhance customer experience. Ideal candidates will possess financial services experience and a degree level education, coupled with strong analytical and communication skills.

Benefits

Competitive starting salary

Generous holiday allowance of 27 days, increasing up to 30 days with service, plus bank holidays

Holiday buy/sell scheme

Hybrid working policy

Casual dress code

Discretionary bi-annual bonus

Contributory pension scheme

Free shares scheme

Paid study support for qualifications

Free gym

Qualifications

• Experience in financial services and product development is crucial.
• Strong analytical skills and effective communication abilities are essential.

Responsibilities

• Drive innovative product development for the AJ Bell D2C website and apps.
• Manage the product backlog and write detailed user stories and requirements.
• Coordinate with teams for change management and customer experience enhancement.

Skills

Financial services experience

Product development experience

Understanding of social media

Excellent written and verbal communication skills

Numerate with strong analytical skills

Problem-solving ability

Attention to detail

Organizational skills

Creativity and outside-the-box thinking

Team player

Education

Educated to degree level or equivalent

Job description

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Responsibilities

• Drive innovative product development for the AJ Bell D2C website and apps in response to customer feedback, competitor initiatives, and ideas to differentiate AJ Bell from other retail investment providers.
• Translate business requirements and define product requirements for each change project. Collaborate with technical teams to agree on designs, support development, and be involved in UAT testing, release phases, and post-implementation evaluation.
• Ensure new products and significant changes to existing web and app are tested with customers through beta testing, incorporating their feedback to improve the product before full launch.
• Manage the sprint planning process with digital strategy and mobile development teams, balancing key priorities and short-term improvements.
• Own the product backlog, writing detailed user stories and requirements.
• Create new content with the marketing team on the web and app to support product launches, including landing pages and FAQs.
• Coordinate with impacted teams, including customer-facing and marketing teams, to ensure smooth change management and support to enhance customer experience.
• Provide training documents for customer-facing teams before new product launches and assist the product manager with training.
• Become a product expert and support the marketing team in developing accurate content.
• Ensure compliance of changes with input from the Compliance and Technical teams.
• Manage junior staff members, delegate work, and ensure quality standards are met.
• Perform other tasks as agreed with the Senior Product Development Manager.

Competence, Knowledge, and Skills

Competence

• Financial services experience
• Product development experience
• Educated to degree level or equivalent
• Knowledge of the FCA regulatory framework

Knowledge & Skills

• Understanding of social media
• Commitment to personal development
• Excellent written and verbal communication skills
• Numerate with strong analytical skills
• Problem-solving ability
• Attention to detail
• Organizational skills to manage multiple tasks and priorities
• Ability to interpret concepts into written briefs and content
• Creativity and outside-the-box thinking
• Team player
• Stakeholder management skills

What we offer:

• Competitive starting salary
• Generous holiday allowance of 27 days, increasing up to 30 days with service, plus bank holidays
• Holiday buy/sell scheme
• Hybrid working policy
• Casual dress code
• Discretionary bi-annual bonus
• Contributory pension scheme
• Buy as you earn share scheme
• Free shares scheme
• Paid study support for qualifications
• Enhanced maternity/paternity scheme from day one
• Bike loan
• Season ticket loan portal
• Discounted PMI and Dental
• Free gym
• Paid volunteering opportunities
• Free social events and more

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees. We do not discriminate based on race, sex, gender identity, sexual orientation, age, pregnancy, religion, disability, marital status, or other protected characteristics. Hiring decisions are based on qualifications, merit, and business needs.