Product Manager - 12 Month FTC (we have office locations in Cambridge, Leeds & London) London

Genomics England Limited; London; Hybrid; GBP 73,000 - 84,000; Full time

Job summary

Genomics England is seeking a skilled Product Manager with a focus on enhancing customer relationship management in genomic healthcare. In this role, you'll lead product strategies, navigate complex environments, and collaborate with internal and external teams to facilitate groundbreaking genomic research and improve patient health outcomes. This opportunity offers the chance to work within a vital sector, directly impacting personalized medicine and innovation.

Benefits

30 days holiday

Individual learning budgets

Comprehensive benefits package

Qualifications

• Experience in leading and coordinating across distributed teams.
• Experience managing work across internal teams and external contractors.
• Comfortable working with complex technical environments.

Responsibilities

• Define product vision and strategy with clear OKRs.
• Ensure users receive support and value from the product.
• Manage successful outcomes through balancing maintenance and new development.

Skills

Agile development

Leadership

Technical problem solving

Stakeholder management

Collaboration

Education

Degree in business or related field

Job description

Genomics England successfully led the world-leading 100,000 Genomes Project, which compared and analysed individuals’ genetic codes to help diagnose, treat and prevent illness.

We'renow accelerating our impact, working with the NHS to further develop and embed genomic healthcare and research in Britain. Our next chapter involves working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.

Job Description

Are you a skilled Product Manager looking to create products that directly enable cutting-edge research and improve patient health in the NHS and worldwide?

As Product Manager for our Dynamics CRM, you'll take responsibility for groundbreaking products that directly impact advances in personalized genomic medicine. Our CRM underlies customer relationship management across both our Research Network - enabling commercial and academic partners to leverage our world-leading dataset in the National Genomic Research Library - and the Generation Study, which will sequence 100,000 newborn babies' genomes.

Working across our healthcare and research business units (tribes), you'll ensure our CRM maintains trust with researchers and participants through discovery work around data access, enrolment, consent, and long-term study communications.

This role is for those who:

• Thrive in ambiguous, pioneering environments - You'll be designing new ways of working across internal teams and external contractors, with the autonomy to shape processes from the ground up rather than following established playbooks
• Excel at strategic resource orchestration - You'll master the art of triaging work streams, deciding what needs internal expertise versus contractor delivery, and distinguishing between BAU fixes, rapid iterations, and major project initiatives
• Energize when balancing competing priorities - You'll navigate the dynamic challenge of serving two distinct business units (tribes) with fundamentally different needs: upgrading a complex legacy system while simultaneously enabling a fast-paced, cutting-edge genomics study

If you get energized by ambiguity and want to make your mark solving novel organizational challenges in healthcare research, this offers unparalleled opportunity.

Everyday responsibilities include:

• Understand the key market, competitive, technical, ethical, clinical implications to lead the product effectively. Rely on technical knowledge and skills to prioritise and manage the product.
• Ensure your users are happy, supported, and getting value from your area of the product. Ensure your product maintainscompliance with applicable regulatory standards.
• Define product vision and strategy. Set OKRs aligned to business priorities. Translate the vision, strategy and OKRs into a roadmap for your area of the product and communicate it effectively.
• Manage successful outcomes through OKRs for users and the business by defining and prioritising the focus of the developers supporting your product, balancing maintenance and new development using continuous discovery and delivery. NOTE: In this role, you will be working with a mix of developers within GEL and from our development partners. This will not follow a traditional squad model, so your responsibilities will include managing requirements and focus of these developers appropriately.
• Solve problems and make decisions quickly and effectively to make rapid progress, including many perspectives in problem solving and incorporating data into all decision making.
• Work in alignment with squad members, internal and external stakeholders, users, and third parties. Communicate priorities, commitments, and manage stakeholders.

Skills and experience for success

- Experience of leading and coordinating across distributed teams, including ability to mentor, coach and create collaborative environments without traditional hierarchy

- Experience of agile development/delivery of digital services, with flexibility to adapt methodologies to non-standard team structures

- Experience managing work across internal teams and external contractors, including vendor relationship management and working with contractor developers to deliver products.

- Comfortable working with complex technical environments, including legacy systems requiring ongoing remediation alongside new development

- Successful at (and enjoy) collaborating with people from a variety of backgrounds

- Able to influencea range of stakeholders at a variety of senioritiesbut alsowilling to listen and take on boardother opinionsand ideas

- Highly proactive and a practical problem solverwho likes tofigurestuff out rather than explaining why it can't be done.

Qualifications

Degree or experience in business or related fields.

Additional Information

Salary from:£73,000

Closing Date:Sunday 29th June at 23:00 (UK time)

Note: 12 Month FTC (Fixed Term Contract)

Originally conceived as a project, Genomics England has transformed to meet the opportunities created by our scientific breakthroughs in understanding the Human Genome. Being part of this journey is a reward in itself, however we're pleased to offer our colleagues a great benefits package including:

• 30 days holiday
• individual learning budgets for every colleague
• a raft of other benefits

Talk to our Talent Team and find out how a career with Genomics England will benefit you.

Equal opportunities and our commitment to a diverse and inclusive workplace

Genomics England is actively committed to providing and supporting an inclusive environment that promotes equity, diversity and inclusion best practice both within our community and in any other area where we have influence. We are proud of our diverse community where everyone can come to work and feel welcomed and treated with respect regardless of any disability, ethnicity, gender, gender identity, religion, sexual orientation, or social background.

Genomics England’s policies of non-discrimination and equity and will be applied fairly to all people, regardless of age, disability, gender identity or reassignment, marital or civil partnership status, being pregnant or recently becoming a parent, race, religion or beliefs, sex or sexual orientation, length of service, whether full or part-time or employed under a permanent or a fixed-term contract or any other relevant factor.

Genomics England does not tolerate any form of discrimination, harassment, victimisation or bullying at work. Such behaviour is contrary toour virtues , undermines our mission and core values and diminishes the dignity, respect and integrity of all parties. Our People policies outline our commitment to inclusivity.

We aim to remove barriers in our recruitment processes and to be flexible with our interview processes. Should you require any adjustments that may help you to fully participate in the recruitment process, we encourage you to discuss this with us.

Blended working model

Genomics England operates a blended working modelas we know our people appreciate the flexibility that hybrid working can bring.We expect most people to come into the office a minimum of 2 times each month.However, this will vary according to role and will be agreed with your team leader. There is no expectation that people will return to the office full time unless they want to, however, some of our roles require full time on site attendancee.g., lab teams, reception team.

Our teams and squads have, and will continue to reflect on what works best for them to work together successfully and have the freedom to design working patterns to suit, beyond the minimum.Our office locations are: Canary Wharf, Cambridge and Leeds.

Onboarding background checks

As part of our recruitment process, all successful candidates are subject to a Standard Disclosure and Barring Service (DBS) check. We therefore require applicants to disclose any previous offences at point of application, as some unspent convictions may mean we are unable to proceed with your application due to the nature of our work in healthcare.

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As part of our recruitment process, all successful candidates are subject to a Standard Disclosure and Barring Service (DBS) check. We therefore require applicants to disclose any previous offences at point of application, as some unspent convictions may mean we are unable to proceed with your application due to the nature of our work in healthcare.If you do not disclose a conviction that is identified on a DBS check, this may result in an offer of employment being withdrawn.This information may be shared with those internally who have a legitimate interest in the hiring process.Under the Rehabilitation of Offenders Act 1974, do you have an unspent criminal conviction and/or unspent conditional caution to declare?

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Diversity and Inclusion is important to Genomics England. We want an organisation where you can bring your whole self and feel welcome and included in our mission and workplace. We use the answers to these questions completely anonymously to track and report on our progress in attracting and hiring a diverse workforce. Your answers to these questions are not visible to recruiters or hiring managers and are not used in the selection process.

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