Product Manager

Whitehall Resources Ltd; Stratford-upon-Avon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking an experienced Product Manager to oversee communication-related applications. The role involves defining policies, managing product lifecycles, and collaborating with various stakeholders. This hybrid position requires strong analytical and communication skills, along with proven experience in IT environments.

Qualifications

• 6-8 years of experience in large, complex IT environments.
• Proven experience with MS Teams and MS Intune.

Responsibilities

• Define policy and process for communication-related apps.
• Manage application upgrades and communicate updates.
• Create communication plans for new product launches.

Skills

MS Teams

MS Intune

Analytical skills

Communication

Project management

Education

ITIL Foundation certification

Tools

AV equipment

MTR devices

Job description

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Product Manager

Whitehall Resources currently require an experienced Product Manager to work with a key client.

Please note: this role falls INSIDE IR35 and will be hybrid onsite 2-3 days a week in Gaydon.

Description:

• Product Manager, Communications role is part of the Product Management Team responsible for defining policy, process, strategy, lifecycle, and roadmap for communication-related apps.
• Work within a large, complex customer environment across multiple sites using various latest technologies with demanding business requirements.

The Role:

• Define policy and process for communication-related apps.
• Maintain product lifecycle strategy for hardware and software products related to mobile devices, MS Teams, MS Intune, MTR, AV equipment, and Session Border Controllers (SBC).
• Test new features and assess their suitability for the customer environment.
• Manage application upgrades, scope new versions, request packaging, communicate, and roll out updates.

Your Responsibilities:

• Create communication plans and frameworks for new product launches within productivity and collaboration tools.
• Manage subscriptions for MS Teams and MS Intune.
• Provide recommendations on product features, upgrades, architecture, and roadmaps for communication-related products and apps.
• Handle product-related escalations and coordinate with the business and vendors for resolution.
• Liaise with third-party vendors like Microsoft, Vodafone, Apple, Poly for resolving product issues, subscription renewals, evaluations, and roadmap discussions.
• Collaborate with stakeholders including business units, product owners, purchasing, finance, and vendors.
• Perform operational service reviews for third-party vendors.

Your Profile:

Essential skills/knowledge/experience: (up to 10, avoid repetition)

• Proven experience with MS Teams and MS Intune.
• Understanding of MTR devices and AV equipment.
• Good knowledge of Windows, Apple Mac, and networking concepts.
• Experience in project management and collaboration.
• Strong analytical and visualization skills.
• Excellent communication skills.
• Ability to deliver value through right assessment and product recommendations.

Desirable skills/knowledge/experience:

• ITIL Foundation certification, preferably in Incident/Problem Management.
• 6-8 years of experience in large, complex IT environments.
• Ability to understand business needs from a user perspective.
• Proactive ownership of issues and resolution.
• Customer-oriented decision making and exceptional customer service stories.
• Focus on service improvements and delivering value.
• Ability to identify and document risks and issues.
• Collaborative working style to support business goals.

Key Relationships & Contacts:

• Senior business stakeholders
• IT senior directors and managers
• IT service delivery and vendor management teams
• Enterprise and solution architects
• Program management office (PMO)
• IT and business finance
• Purchasing
• Third-party vendors (IT & Non-IT)
• IT strategic partners

All applicants must be eligible to work in the specified country/location unless otherwise stated.

Whitehall Resources is an equal opportunities employer valuing diversity and inclusion. All qualified applicants will receive consideration without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.