Product Manager

Avance Consulting; Stratford-upon-Avon; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the UK seeks a professional to define policies for communication-related apps and manage product lifecycles. The role involves collaboration with stakeholders and vendors, ensuring effective product management and service delivery. Ideal candidates will have proven experience with MS Teams and MS Intune, alongside strong analytical skills. If you're customer-oriented and thrive in a complex IT environment, this opportunity is for you.

Qualifications

• 6-8 years of experience in a large IT organization.
• Ability to understand business needs from a user perspective.

Responsibilities

• Create communication plans for new product launches.
• Manage subscriptions for MS Teams and MS Intune.
• Recommend product features and upgrades.

Skills

MS Teams

MS Intune

Project Management

Analytical Skills

Collaboration

Education

ITIL Foundation Certification

Job description

Define policies and processes for Communication-related Apps.

Maintain the Product Lifecycle strategy for hardware and software products related to Mobile devices, MS Teams, MS Intune, MTR, AV equipment, and Session Border Controllers (SBC).

Test new features and assess their suitability for customer environments.

Manage application upgrades, including scoping new versions, packaging requests, communication, and rollout.

Your responsibilities: (Up to 10, avoid repetition)

1. Create communication plans and frameworks for new product launches within productivity and collaboration tools.
2. Manage subscriptions for MS Teams and MS Intune.
3. Recommend product features, upgrades, architecture, and roadmaps for communication-related products and apps.
4. Handle product-related escalations and coordinate with business and vendors for resolution.
5. Liaise with third-party vendors such as Microsoft, Vodafone, Apple, and Poly to resolve product issues, renew subscriptions, and discuss product evaluations and roadmaps.
6. Collaborate with stakeholders including Business, Product Owners, Purchasing, Finance, and Vendors.
7. Perform operational service reviews for third-party vendors.

Your Profile

Essential skills/knowledge/experience: (Up to 10, avoid repetition)

1. Proven experience with MS Teams.
2. Proven experience with MS Intune.
3. Understanding of MTR devices and AV equipment.
4. Good knowledge of Windows, Apple Mac, and networking concepts.
5. Experience in project management and collaboration.
6. Excellent analytical and visualization skills.
7. Ability to deliver value to the business through accurate assessments and product recommendations.

Desirable skills/knowledge/experience: (As applicable)

1. ITIL Foundation certification, preferably ITIL Incident/Problem Practitioner.
2. 6-8 years of experience within a large, complex IT organization.
3. Ability to understand business needs from a user perspective.
4. Proactive ownership of issues and follow-through to resolution.
5. Customer-oriented decision-making and sharing of exceptional customer service stories.
6. Focus on service improvements and delivering value to the business.
7. Ability to identify and document user and service risks and issues.
8. Collaborative work style supporting wider business goals.

Key Relationships & Contacts:

• Senior business stakeholders.
• IT senior directors and managers across departments.
• IT service delivery management.
• System, solution, and enterprise architects.