Product Manager

Carnival UK (P&O Cruises & Cunard); Southampton; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading cruise line company is looking for a Sales Force CRM Product Manager to enhance its CRM capabilities. The role involves managing product strategy, overseeing implementation, and ensuring alignment across teams. This position offers a full-time contract for 9 months with hybrid working options. Join a dynamic workplace that values collaboration and continuous improvement.

Benefits

Employee Discounted Cruising

Regular office events

Extensive learning and development opportunities

Minimum 25 days leave

Employee-led networks

Wellbeing programmes

Recognition scheme

Company paid medical and dental insurance

Life Assurance

Qualifications

• Experience in leading/owning a Salesforce product strategy.
• Strong track record of shaping and delivering product roadmaps.
• Experience in translating complex business needs into prioritised backlogs.
• Solid understanding of modern data architecture.

Responsibilities

• Acts as a product manager for Salesforce CRM.
• Prioritises product requirements and develops product roadmaps.
• Oversees user testing and product implementation.
• Adheres to Corporate Policies and Procedures.

Skills

Salesforce product strategy

Product roadmap development

User story translation

Data architecture understanding

Job description

Overview

In our pursuit of excellence within our technology department here at Carnival UK, we're seeking individuals who bring a wealth of technical knowledge and expertise to our Sales Force CRM Product Manager role. At our core, we believe in the strength of a diverse and skilled team to drive our business forward. Your skills and qualifications are valuable to us.

This role is immediately available on a 9 month fixed term contract

Key Responsibilities

• Acts as a product manager for Salesforce CRM, leading the evolution of our CRM capabilities to align with strategic goals and deliver measurable impact.
• Prioritises product and service requirements, develops product roadmaps, and owns the product backlog.
• Oversees user testing, directs communications and training planning, and anticipates changes in user needs. Creates product retirement and transitioning plans.
• Oversees the implementation of products to the business, including engagement with relevant teams.
• Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures, and any control-related responsibility for financial data entered, stored, or reported via business systems within employee’s control.

Position Requirements

Our ideal candidates are those who possess not only the technical skills required for the role but also a passion for technology and a keen eye for detail.

• Experience in leading/owning a Salesforce product strategy, including sales cloud, data cloud, and loyalty cloud.
• Strong track record of shaping and delivering product roadmaps that align with long-term business strategy and customer value, balancing technical feasibility with commercial outcomes.
• Experience in translating complex business needs into prioritised backlogs, user stories, and measurable outcomes, ensuring alignment across technical and commercial teams.
• Solid understanding of modern data architecture and platform integration.

About You

You are someone who thrives in a collaborative environment yet can work with a high degree of accuracy and accountability. Your qualifications in technology are just the start; we're looking for a team member who is eager to learn, grow, and contribute to our collective success.

• Speaks up – Shares ideas and encourages team to do the same.
• Respects & protects – Builds relationships and inclusive teams. Safeguards the wellbeing and safety of others. Looks for more efficient and sustainable solutions that protect the environment.
• Improves – Promotes collaboration and compliance, drives for continuous improvement.
• Communicates – Talks openly about values and priorities and acts as a role model for others.

Why Join Us?

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as immediately available on a full-time position, on a 9 month fixed term contract, with hybrid working including up to two days from home. We offer a dynamic and inclusive workplace where your work makes a real impact. Beyond salaries and benefits, here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave pro rata, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance