Product Manager

Treatwell; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Treatwell is seeking a Product Manager for Payments to lead the development of seamless financial solutions that enhance the partner experience. The role involves overseeing core payment systems, ensuring compliance with financial regulations, and driving operational improvements. Join a vibrant team dedicated to revolutionizing the hair and beauty community across Europe.

Benefits

28-days holiday, plus bank holidays

Monthly 40€/£ Treatwell vouchers

Benefits platform with discounts

Growth funds for career development

Mental health support through Plumm

Qualifications

• Solid experience as a Product Manager in payments, fintech, or SaaS.
• Skilled in data analysis translating insights into solutions.
• Detail-oriented and results-driven.

Responsibilities

• Define customer-focused roadmap and manage end-to-end money flow.
• Ensure compliance with financial regulations while improving efficiency.
• Collaborate with finance and operations teams for reliable reporting.

Skills

Data analysis

Payments expertise

Compliance knowledge

Operational improvement

Communication

Tools

Stripe

Adyen

GoCardless

Job description

Product Manager - Payments

In this role, you’ll take the lead in shaping Treatwell’s Core payments systems — making sure money flows in and out of the business smoothly, accurately, and on time. From how partners pay us, to how we pay them, you’ll build simple, reliable, and compliant solutions that support the everyday financial operations of our platform. As the Product Manager for Core Finance, your focus will be on delivering a seamless, efficient, and partner-friendly payment experience. This includes everything from billing, invoicing, and subscriptions to commissions and chargebacks. You’ll also play a key role in keeping our platform compliant with regulations like DAC7 and PSD2 (and upcoming PSD3), while reducing manual work through smart automation.

This role is central to the success of teams across both our SaaS and Marketplace businesses. By managing and improving our financial infrastructure, you’ll help enable faster product delivery, unlock new commercial opportunities, and support a better experience for our salon partners and internal teams alike.

You will be responsible for:

• Defining a clear and customer-focused roadmap for Treatwell’s Core Payments area.
• Owning the end-to-end money flow — from collecting payments from partners to paying them out — ensuring accuracy, timeliness, and transparency.
• Ensuring compliance with financial regulations such as KYC, DAC7, PSD2, and PSD3, while supporting fraud checks and risk management.
• Supporting the evolution of our partner subscription model, supporting tailored pricing for different partner needs.
• Overseeing critical financial processes like billing, invoicing, commission calculations, and partner chargebacks — continuously seeking ways to improve efficiency.
• Collaborating closely with the finance and operations teams to ensure reliable reporting and smooth reconciliation.
• Acting as a trusted partner to cross-functional teams across SaaS and Marketplace, ensuring payment systems support their goals and unlock business value.
• Communicating clearly with stakeholders about priorities, trade-offs, and progress, keeping everyone aligned and informed.

About you:

• You have solid experience as a Product Manager, ideally in payments, fintech, but also SaaS or Marketplace environments.
• Skilled in data analysis, with the ability to translate insights into scalable solutions that improve customer experience.
• Confident working on financial systems like billing, invoicing, payments, and subscriptions — and making them simple for users.
• Familiar with platforms like Stripe, Adyen, or GoCardless, and understand the challenges of building around them.
• Comfortable with compliance topics such as KYC and DAC7, and experienced in collaborating with legal and finance teams.
• You enjoy solving operational challenges through AI, automation and efficient processes.
• A clear communicator who brings cross-functional teams together to tackle complex problems.
• Collaborative, proactive, and energized by dynamic, fast-paced environments.
• Results-driven, with a proven ability to deliver impactful changes in fast-paced environments.
• Detail-oriented and always looking to improve the systems you own.

About Treatwel

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We'll treat you with

• 28-days holiday, plus bank holidays
• Monthly 40€/£ Treatwell vouchers so you can treat yourself too
• Benefits platform offering cycle to work scheme, high street discounts and other perks
• Growth funds for you to develop and grow with your team
• Mental health support through our partnership with Plumm

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application