Product Manager

myGwork - LGBTQ+ Business Community; London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Join a leading technology firm as a Product Manager focused on revolutionizing fare collection systems. You will work with transit agencies to create inclusive, user-centered products and lead product strategies from inception to implementation. Explore a collaborative environment where your creativity drives innovation and real impact.

Benefits

25 days of holiday per year

Private Healthcare via AXA

Training allowance of up to £1000 per year

Pension scheme

Cycle to work scheme

Qualifications

• Experience in Product Management or similar role within a tech-driven environment.
• Ability to discuss product behaviours with engineers.
• Problem-solving ability with a user-centered approach.

Responsibilities

• Partner with transit agencies to understand fare policies.
• Own the full product lifecycle from discovery to rollout.
• Collaborate with product managers and designers for seamless user experience.

Skills

Problem solving

User-centered products

Collaborative skills

Communication

Education

Experience in Product Management

Tools

User journeys tools

Product briefs

Functional specs

Job description

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This job is with Masabi, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Introducing Masabi

// At Masabi, we're driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we've partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you'll find the tools you need to build the career you want. Whether you're taking the direct route or trying a new path, we'll support you no matter what.

The Role_

// We're looking for a Product Manager to join our Account-Based Ticketing (ABT) team and help lead the evolution of our Fares Engine, the core capability that brings transit agency fare policies to life.

This role is at the heart of Masabi's platform, translating complex agency needs into flexible, scalable solutions that balance simplicity, operational efficiency, and equity of access. You'll be focused on enabling agencies to design and deliver innovative fare strategies, from capping and concessions to zoning and distance-based pricing.

You'll work closely with engineers, product designers, and a range of internal and external stakeholders to define what we build and why, ensuring the work we do delivers meaningful outcomes for transit agencies and their riders.

Location_

// This role is available on a fully remote basis for candidates based in the UK, with the option of a hybrid model for those located in London.

What You'll Do_

• Partner with transit agencies and internal teams to understand fare policies and translate them into platform capabilities.
• Own the full lifecycle of your product area, from discovery and definition through to delivery, rollout, and iteration.
• Define and communicate product behaviours using tools like user journeys, product briefs, and functional specs.
• Collaborate with product managers and designers to ensure changes to fare rules support a seamless experience for both agency users and riders.
• Work closely with engineers to explore options, validate designs, and ensure successful implementation and testing.
• Support deployment and implementation teams to ensure real-world fit for customer needs.
• Stay connected to customer feedback, industry trends, and competitor insights to inform product decisions and long-term roadmap thinking.
• Bring your creativity, curiosity, and energy to a mission-led, high-growth team where your work makes a real impact.
  
  

About You_

• You care deeply about solving problems and building inclusive, user-centred products.
• You have experience in Product Management (or a similar role) within a fast-paced, tech-driven environment.
• You've taken products or features from idea through to delivery and improvement.
• You can confidently discuss software product behaviours and technical trade-offs with engineers, even if you don't get into the code.
• You work collaboratively, building strong relationships across functions and disciplines.
• You're a clear communicator who can adapt your style for technical and non-technical audiences.
• You thrive in environments where things aren't always clear-cut, and you're proactive in making progress amidst ambiguity.
  
  

Bonus Points_

• Experience working on fare collection, mobility, or transit systems.
• Worked on platforms with a mix of backend complexity and frontend usability.
• Familiarity with account-based systems or configurable platform components.
  
  

Some of Our Benefits_

• 25 days of holiday per year plus the option to buy another 5 days pro-rated
• Private Healthcare via AXA, including pre-existing conditions and mental health
• Life Insurance
• Menopause support
• Choice of workstation
• Ability to work for up to 3 months per year from any country in the world (certain limitations)
• Pension scheme
• Training allowance of up to £1000 per year
• £200 annual allowance for any home office need or improvement
• Enhanced family leave pay
• Cycle to work scheme
• Regular social gatherings with a monthly allowance for each employee
• Fun and collaborative environment with a focus on making a difference in the world
  
  

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever You Are, Just Be Yourself.

We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose - We believe in journeys made simple. The work isn't always easy, but the best things never are.
• Encouraged to Accelerate - Masabi is going places and our people are in the driving seat. Whether you're taking the direct route or exploring new paths, we support your journey.
• Advancing with Empathy - We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
  
  

We're already powering journeys - are you ready to join us?

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

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