Product Manager

The Granite Group; Liverpool; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

35 days holiday (plus bank holidays)

24/7 mental health support

Hybrid working options

Career development and coaching

Job summary

The Acorn Group is seeking a commercially minded Product Manager to own the digital motorcycle customer journey and our Streetcover insurance proposition for fast food delivery drivers. You will define the product vision, translate ideas into roadmaps, and lead a cross-functional squad to improve conversion and engagement.

You’ll work at the intersection of customer insights, commercial goals and delivery, shaping initiatives from discovery to launch in a collaborative, fast-paced environment.

Qualifications

• Proven track record as a Product Manager in digital/tech environments.
• Experience owning digital products from discovery to delivery.
• Strong Agile/backlog management and prioritisation skills.
• Ability to analyse customer behaviour and product performance to inform decisions.
• Excellent communication and facilitation with stakeholders.
• Insurance/financial services familiarity is a plus.

Responsibilities

• Define the product vision and strategy for the motorcycle proposition and Streetcover.
• Lead a cross-functional squad to improve customer experience and drive growth.
• Set priorities, roadmaps and lead discovery using customer insights and data.
• Partner with P&L leads and senior stakeholders to focus investment on high-value opportunities.
• Balance strategy with pragmatic delivery and drive initiatives from idea to launch.
• Identify opportunities to improve conversion, engagement and retention using metrics.

Skills

Product management

Agile delivery

Stakeholder management

Data-driven decisions

Job description

The Acorn Group are currently looking for a commercially minded Product Manager who is passionate about solving problems for customers and being at the center of driving growth. As the Product Manager, you will own the digital motorcycle customer journey and portal, as well as Streetcover, our specialist insurance proposition for fast food delivery drivers.

In this role you’ll be responsible for defining the product vision and strategy; translating the big product ideas into product specifics; developing and prioritising the tech road map; and being the voice of the customer and wider business. Joining at the start of the Squad’s journey, this role will vary from implementing major new platform to improving conversion and engagement for our customer journeys.

Technology is central to our growth plans. This role brings together customer insight, commercial goals and delivery to advance strategic initiatives and improve the digital customer experience.

You’ll work cross-functionally to build products that delight customers, drive retention, and add measurable value. You’ll be part of a collaborative, hands‑on team where you’ll be empowered to lead initiatives from idea to launch. We value curiosity, experimentation, and a strong sense of ownership.

Job Title: Product Manager

Salary: up to £60,000 depending on experience

Location: Liverpool City Centre on a Hybrid working basis

Working hours: 37.5 hours per week, Monday to Friday

What you will be doing:

• Define and execute the strategy for the motorcycle proposition and Streetcover.
• Leading a cross‑functional technology squad, you will work with developers, UX and business stakeholders to improve customer experience, support growth and deliver key objectives.
• You will help establish the new squad, set priorities, define roadmaps and lead discovery. Using customer insight, data and research, you will keep the team focused on measurable outcomes while delivering business priorities, operational improvements, regulatory requirements and growth initiatives.
• Working with P&L leads and senior stakeholders, you will own the strategy and focus investment on the opportunities with greatest customer and business value.
• You will move confidently between strategy and execution, leading discovery where needed, setting clear direction and making pragmatic decisions to deliver at pace.

• Use data and insights to identify opportunities that improve conversion, engagement, and retention.
• Conduct market research and competitor analysis to inform product decisions.
• Track and communicate progress clearly, ensuring alignment across teams and leadership.

What we are looking for:

• Solid experience as a Product Manager, ideally within digital, technology or software based environments.
• Proven experience owning and developing digital products from discovery through to delivery and optimisation.
• Strong Agile delivery experience, including backlog management, prioritisation, roadmap planning and working with engineering teams.
• Experience analysing customer behaviour, product performance and data to support product decision-making.
• Strong execution and delivery focus, with the ability to balance strategic thinking with practical delivery.
• Experience working in environments where product roadmaps are influenced by a combination of customer needs, business priorities, operational requirements and commercial objectives.
• Excellent stakeholder management, communication and facilitation skills.
• Ability to operate effectively in a fast‑paced environment and manage competing priorities.
• Previous experience within Insurance or financial services, specifically with understanding of Motorcycle products would be beneficial

Why Join Us?

• Be part of an exciting fast‑growing company – the biggest current business success story to be home grown out of Merseyside; and be part of the team taking Acorn’s home business from £13M to £100M
• Work in a modern Agile environment taking ownership of how an ambitious business growth plan is delivered through technology
• Work out of an amazing Grade I Listed iconic building (with £10M of investment in fit‑out coming over the next 18 months)
• Shape the future of insurance with cutting‑edge digital tools and a strong focus on customer experience
• Comprehensive training and continuous in‑house coaching

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work‑life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s:

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Armed Forces Defence employer recognition scheme – Supporting those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people‑first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You
We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments at all, just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.

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