Product Configurator Manager

Acorn Group; Liverpool; Hybride; GBP 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

35 days holiday

Mental health support

Career development

Hybrid working

Flexible benefits

Recognition awards

Résumé du poste

Acorn Group is seeking a Product Configuration Manager to lead the configuration function across its insurance tech stack, including PAS, CRM and claims platforms. You will govern standards, drive continuous improvement and oversee a team of configurators while partnering with senior stakeholders across Operations, Claims, Underwriting and IT.

The role requires strong leadership, regulatory awareness (FCA) and the ability to manage complex third-party relationships to deliver strategic changes

Qualifications

• Extensive experience in system/product configuration and business systems management.
• Proven experience leading a configuration or similar technical/operational team.
• Strong understanding of insurance operations, products and claims delivery via PAS, CRM and claims platforms.
• Ability to define governance, standards and processes in a configuration or systems function.
• Excellent leadership and people-management skills with a track record of developing teams.

Responsabilités

• Own and lead the product configuration function for Acorn’s core insurance systems and ensure it meets business needs for reliability and regulatory compliance.
• Define and maintain configuration strategy, governance and best practices, including design principles and standards.
• Oversee documentation, version control and change-control processes and quality assurance practices.
• Lead and develop the configuration team, including workforce planning and performance management.
• Collaborate with Operations, Claims, Underwriting, IT and Compliance to shape the configuration roadmap and manage third-party providers.

Connaissances

System configuration

People management

Stakeholder management

Regulatory knowledge

Vendor management

Outils

ICE

ShareDO

Household Claims CRM

One Trust

Description du poste

As the Product Configuration Manager, you will lead the overall product configuration function at Acorn Insurance, covering our insurance CRM, PAS, claims and document management systems (e.g. ICE, ShareDO, Household Claims CRM, One Trust).

You will be responsible for defining and embedding best practice in system configuration, setting standards and processes, and ensuring that configuration work underpins Acorn’s product, operational and regulatory objectives. You will manage the configuration team (through Team Leaders where appropriate), own key relationships with system vendors and internal stakeholders, and play a crucial role in major change programmes and strategic system developments.

Job Title

Product Configuration Manager

Salary

up to £60,000 depending on experience

Location

Liverpool City Centre on a Hybrid working basis

Working hours

37.5 hours per week, Monday to Friday

Responsibilities

• Own and lead the product configuration function for Acorn’s core insurance systems, ensuring it meets business needs for reliability, flexibility and regulatory compliance.
• Define and maintain configuration strategy, governance and best practices, including:
• Configuration design principles and standards
• Documentation, version control and change-control processes
• Quality assurance and peer-review practices
• Lead, manage and develop the configuration team (Team Leaders, Product Configurators and Junior Product Configurators), including workforce planning, recruitment, performance management and ongoing skills development.
• Work closely with senior stakeholders in Operations, Claims, Underwriting, Product, IT, Change, Compliance and Risk to:
• Understand business strategy and upcoming change
• Shape the configuration roadmap across systems
• Prioritise demand and manage capacity within the configuration team
• Act as the primary point of contact for third-party system providers, managing relationships, escalations, upgrades and new module implementations.
• Provide senior oversight to major change initiatives (e.g. new product launches, system migrations, large-scale regulatory changes), ensuring configuration work is well-structured, adequately resourced and effectively governed.
• Ensure that configuration supports FCA and other regulatory requirements, and that the function is audit-ready with appropriate evidence and documentation.
• Monitor and report on key performance metrics for the configuration function (e.g. change delivery timelines, incident volumes, defect rates), using them to drive continuous improvement.
• Champion standardisation and reuse across systems to reduce duplication and complexity, improving maintainability and reducing operational risk.
• Promote a culture of collaboration, learning and innovation within the configuration team and across the wider business.

Requirements

• Extensive experience in system/product configuration, business systems management or a closely related discipline, ideally within insurance or financial services.
• Proven experience leading a configuration, business systems or similar technical/operational team.
• Strong understanding of insurance operations, products and/or claims, and how they are delivered through PAS, CRM and claims platforms.
• Demonstrated ability to define and implement governance, standards and processes in a configuration or systems function.
• Excellent leadership and people-management skills, with a track record of developing high-performing teams.
• Strong stakeholder management, influencing and communication skills, including at senior management level.
• Experience working with third-party system vendors, including managing escalations and change requests.
• Good understanding of regulatory expectations (e.g. FCA) and their implications for system configuration, controls and documentation.
• Strategic mindset with the ability to balance long-term improvement with day-to-day operational delivery.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working optionsto support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Armed Forces Defence employer recognition scheme - Supporting those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments at all, just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.