Product Manager

ELMO Software Limited; Horsham; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Private medical insurance

Life Insurance

Pension

Volunteer days

Retail discounts

Birthday off

Job summary

ELMO UK is seeking a Product Manager to own a product domain end-to-end, turning company direction into clear priorities, discovery activity, delivery plans and measurable outcomes.

You will own the strategy, roadmap and priorities for your domain, work closely with Engineering, Design and other stakeholders, and ensure the team delivers valuable outcomes for customers and the business.

Qualifications

• Proven product management experience with end-to-end ownership.
• Strong ability to translate customer needs into product priorities.
• Experience collaborating with Engineering, Design, QA and Data teams.

Responsibilities

• Own the product strategy, roadmap and priorities for your domain.
• Lead discovery activities including customer research and market analysis.
• Define KPIs, success metrics and measure outcomes.
• Collaborate with cross-functional partners to deliver valuable customer and business outcomes.
• Prioritise work, maintain a clear backlog, and guide delivery from discovery to launch.

Skills

Product strategy

Cross-functional collaboration

Discovery & research

Data-driven decisions

Roadmap ownership

Job description

ELMO UK is building software that helps organisations deliver better experiences for their people. We care about creating products that are useful, well-crafted and commercially meaningful, and we know great product thinking comes from teams that stay close to customers, work well cross-functionally and keep learning.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. ELMO UK is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

A bit of background on ELMO UK

Our Values: What We Live By

• Start With People - We remember our work affects real people, so we take the time to listen, understand and act with care.
• Own It, Together - We take responsibility for our part, support each other through the messy bits, and focus on fixing things rather than finding blame.
• Clear Is Kind - We speak honestly and with care. We don’t avoid difficult conversations, and we make sure people have the clarity they need to move forward.

Why This Role Is SO Important:

We’re looking for a Product Manager to own a product domain end to end, turning company and product direction into clear priorities, discovery activity, delivery plans and measurable outcomes.

This is an individual contributor role at the heart of how we decide what to build and why. You’ll own the strategy, roadmap and priorities for your domain, work closely with Engineering, Design and other stakeholders, and make sure the team is focused on delivering valuable outcomes for customers and the business.

Key Duties & Responsibilities

Let’s be clear from the start: this isn’t a role where you simply manage a backlog and wait for delivery to happen. You’ll be the owner of the product’s what and why, bringing together customer insight, commercial judgement and cross-functional collaboration to help the team make smart decisions and deliver meaningful outcomes. You are the problem solver, the prioritiser, and the person helping turn strategy into shipped value.

Owning product strategy and domain direction: Taking ownership of the strategy, roadmap and priorities for an assigned product domain, making sure they align to company goals, OKRs and customer needs.

Leading the product lifecycle: Owning the end-to-end product lifecycle for your domain, from discovery and business case through launch, iteration and ongoing improvement.

Defining the what and why: Acting as the primary owner of the product’s what and why, with a strong understanding of customer problems, business context and desired outcomes.

Driving discovery and validation: Leading discovery activity including customer research, market analysis, stakeholder input and idea validation before delivery begins.

Using insight to shape priorities: Combining qualitative and quantitative insight to identify opportunities, reduce risk and refine priorities.

Giving the team clarity: Making sure the squad has clear product context, decision rationale and success measures throughout delivery.

Owning the backlog: Maintaining a clear, prioritised backlog with well-defined epics, user stories and acceptance criteria.

Supporting planning and delivery: Leading or actively contributing to agile ceremonies and planning, helping the squad balance value, scope, risk and capacity.

Getting work production ready: Ensuring work is well-shaped before development starts and that blockers, dependencies and trade-offs are surfaced early.

Working cross-functionally: Partnering closely with Engineering, Design, QA, Data and commercial teams to shape solutions and deliver high-quality outcomes.

Building strong stakeholder relationships: Communicating clearly across technical and non-technical audiences and creating productive partnerships across the business.

Contributing to go-to-market impact: Supporting launch readiness, value proposition work and stakeholder communications for changes within your domain.

Using commercial judgement well: Prioritising work that improves customer value, adoption, retention and wider business outcomes.

Tracking success and managing risk: Defining KPIs, reporting on success metrics, and managing risks, issues, defects and compliance considerations in a timely and pragmatic way.

Maintaining quality and governance: Keeping documentation strong and ensuring delivery aligns with information security, privacy and wider governance requirements.

Key Competencies & Behaviours

You Start with People: You stay close to customer problems and make thoughtful decisions that reflect real user needs.

You Own It, Together: You take real ownership of your domain, work collaboratively across teams and stay focused on outcomes rather than activity.

You believe that Clear Is Kind: You communicate clearly, explain decisions well, and make sure stakeholders and teams have the clarity they need to move forward.

You think strategically: You can translate company and product direction into practical priorities, roadmap choices and delivery plans.

You’re strong in discovery: You know how to explore problems properly, validate ideas and use evidence to shape better decisions.

You know how to prioritise: You can manage a backlog effectively and balance value, scope, risk and capacity in a pragmatic way.

You’re commercially minded: You understand how product choices affect customer value, adoption, retention and wider business outcomes.

You collaborate well: You work confidently with Engineering, Design, QA, Data and commercial stakeholders, and you’re comfortable across technical and non-technical conversations.

You use data and evidence well: You define success clearly, track meaningful metrics and use insight to guide your next move.

You’re comfortable with complexity: Whether the domain is customer-facing or more technical, you can work through ambiguity, trade-offs and cross-functional challenges with confidence.

Why Youl Love it Here:

Hybrid working – UK based with flexibility built around collaboration and impact

25 days holiday (+ 1 extra after 3 years!) PLUS Your Birthday off!

UK Bank holidays + Christmas Eve and New Years Eve afternoons off!

Private medical insurance (PMI) - with enhanced mental health, dental & optical coverage via AXA

Employee Assistance Programme – Support when you need it

Life Insurance – 2 x salary & Matched pension (5%) – because the future matters

2 x volunteer days per year – give back to causes that matter to you

Access to Mintago – Exclusive financial wellbeing through discounts and expert advice

Retail discount scheme – perks and savings just for being part of our team!

The Hiring Process: Let1s Make it Personal!

Screening Call: Virtual via Google Meet with one of our team to have a friendly chat, learn more about your experience, what excites you about the role, and how you align with our people-first culture.

Competency Interview: Online you’ll meet the hiring manager and we’ll dive into your product management experience, how you approach discovery, prioritisation and delivery, and how you work across teams to create impact. This is also your chance to ask us anything about the role and company.

Final Stage Interview: In person or virtual, you’ll meet the hiring manager and members of the wider team. We’ll spend time exploring how you think about product problems, stakeholder management, commercial trade-offs and turning strategy into meaningful outcomes.