Product Manager

Defaqto; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Defaqto is looking for a Product Manager in London to transform strategic goals into actionable product roadmaps. This role requires strong experience in SaaS product management, with responsibilities spanning performance monitoring, improvement actions, and cross-functional collaboration. The ideal candidate will have a keen analytical mindset and be able to drive successful product outcomes while ensuring customer satisfaction. Defaqto is committed to providing equal opportunities and fostering a diverse workforce.

Qualifications

• Solid experience working on SaaS products in an agile delivery environment.
• Experience owning or contributing to commercial metrics.
• Ability to translate high-level strategy into clear roadmap increments.
• Confidence working across disciplines to deliver outcomes.
• Structured, analytical approach combined with a willingness to improve.

Responsibilities

• Monitor product performance, customer feedback and commercial indicators.
• Define and execute improvement actions for underperforming products.
• Collaborate with Product Owners and engineering teams on delivery.

Skills

SaaS product experience

Agile delivery environment

Commercial metrics ownership

Analytical approach

Strong communication skills

Collaboration

Job description

Role Overview

Product Managers at Defaqto play a critical role in turning strategy into action.

Department

Product

Location

London

Description

Working closely with a Product Director, you will help own the day‑to‑day success and evolution of our products, balancing the needs of today’s customers with opportunities that will drive future growth. You’ll take responsibility for defined products or product areas within a market vertical, acting as a bridge between strategy, delivery and commercial outcomes.

Your role spans both Operate and Grow:

Operate

• Monitor product performance, including adoption, usage, customer feedback and commercial indicators.
• Identify areas where products are under‑performing and work with delivery, commercial and customer teams to define and execute improvement actions.
• Own and prioritise BAU and improvement work within your area, ensuring effort is focused where it delivers the most value.

Grow

• Work with the Product Director to turn strategic themes and opportunities into clear, prioritised roadmap increments.
• Help validate opportunities through discovery, analysis and learning, feeding insight back into strategic decision‑making.
• Define success measures for each increment and ensure that what we deliver creates measurable customer and commercial impact.
• Across both Operate and Grow, you’ll work closely with Product Owners and engineering teams to ensure priorities are clear, outcomes are understood, and delivery is focused on real customer and business value — freeing up Product Directors to focus on the bigger, longer‑term opportunities.

How you'll do this

• Engage directly with customers and partners: understand workflows, pain points and emerging opportunities.
• Own execution and outcomes: monitor product performance and customer signals, identifying improvement opportunities and driving action. Own and prioritise roadmap increments within your area, balancing customer value, commercial impact and delivery feasibility. Define success metrics for each increment and track benefits realisation after launch.
• Bridge strategy and delivery: work closely with the Product Director to translate proposition strategy into tangible plans. Partner with Product Owners to ensure increments are clearly scoped, outcome‑focused and ready for delivery. Drive go‑to‑market activity for your increments, working with Commercial and Marketing teams to support adoption and revenue impact.

What you'll need to succeed

We’re looking for a Product Manager who is comfortable turning strategy into execution, and who takes ownership of outcomes rather than just roadmaps.

Essential requirements

• Solid experience working on SaaS products in an agile delivery environment, partnering closely with engineering teams.
• Experience owning or contributing to commercial metrics, such as adoption, usage, retention or revenue impact.
• The ability to translate high‑level strategy into clear, prioritised roadmap increments with defined success measures.
• Confidence working across disciplines — Product, Engineering, Commercial, Marketing and Customer Success — to deliver joined‑up outcomes.
• A structured, analytical approach combined with a willingness to challenge assumptions and improve how things are done.

Desirable requirements

• Experience working with data‑driven products or platform capabilities such as APIs, data platforms or AI‑enabled services would be advantageous.

Your approach to work

• Comfortable working at pace.
• Strong execution skills, including prioritisation, trade‑off decision‑making and incremental delivery.
• Strong communication skills.
• Collaborative working style.
• Commercial.

Important to know

Location: London.

Right to Work

Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.

Fintel plc and all the businesses within it adopt a zero‑tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.