Product Manager

Shawbrook; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A specialist bank in Glasgow is looking for a Product Manager to lead the Payments domain. This role involves developing product strategy, understanding customer needs, and creating user-centric solutions in a fast-paced environment. Candidates should have over 3 years of experience in product management, a track record in digital product success, and strong analytical skills. Join us to innovate and redefine financial services while growing professionally in a supportive environment.

Benefits

Professional growth opportunities

Innovative and collaborative culture

Focus on sustainability

Qualifications

• 3+ years of experience in product management, ideally in financial services or fintech.
• Proven track record of launching and managing successful digital products.
• Strong analytical and problem-solving skills with keen attention to detail.

Responsibilities

• Develop and communicate product vision and strategy.
• Understand customer needs and drive user-centric solutions.
• Collaborate with teams to create a detailed product roadmap.
• Ensure platform delivers exceptional user experience.
• Measure performance and drive outcomes.
• Maintain transparent communication with stakeholders.

Skills

Product management

Analytical skills

Communication

Interpersonal skills

Problem-solving

Agile methodologies

Tools

JIRA

Trello

Job description

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Company Description

Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for weddings and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties, no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative, and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment, and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Job Description

We're hiring a Product Manager to lead the Payments domain within Shawbrook. This is a newly created role, offering the chance to build and iterate on new and existing payment experiences in a fast-moving financial environment.

You'll work as part of a cross-functional squad and take ownership of shaping the product roadmap, working closely with engineers, designers, data scientists and business stakeholders.

Key Responsibilities:

• Product Strategy and Vision: Develop and communicate a compelling vision and strategy for your product workstream, ensuring it resonates with our customers and aligns with the company's mission.
• Customer Insight and Empathy: Dive deep into understanding our customers' needs, behaviours, and pain points. Use these insights to drive product decisions and create truly user-centric solutions.
• Collaborative Roadmap Planning: Collaborate with engineering, design, risk, marketing, and operations teams to create a detailed product roadmap. Foster a collaborative environment where everyone's ideas are heard and valued.
• Exceptional User Experience: Advocate for the user at every step of the process, ensuring the platform is intuitive, engaging, and delivers an outstanding experience.
• Performance and Impact Measurement: Develop and build our vision and objectives and results. Lead in making sure your squad is aligned to driving those outcomes.
• Transparent Communication: Maintain open and transparent communication with all stakeholders. Regularly update the team and leadership on progress, decisions, and changes to the roadmap.

Qualifications

• 3+ years of experience in product management, ideally in the financial services or fintech industry.
• Proven track record of launching and managing successful digital products.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across teams.
• Experience with agile methodologies and tools such as JIRA, Trello, or similar.
• A passion for innovation and a deep understanding of customer needs and market trends.

Additional Information

Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains. Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive Want to continue to grow professionally. We encourage you to grow and be the best version of yourself. Care about sustainability? We want to be better for our people, environment and society. Bring passion and enjoyment to your work. You'll work hard but you'll have fun too.