Product Manager

Its Lolly; Essex; On-site; GBP 50,000 - 75,000; Full time

Job summary

Its Lolly Limited. is seeking a Product Manager to shape key product areas across our suite, spanning hardware, software and services including EPoS, mobile apps and AI features for hospitality, education and healthcare.

You will collaborate with Engineering, commercial and operations to translate customer insight into a clear product direction, owning features from discovery to delivery in a fast-paced, adaptable environment.

Qualifications

• 2+ years in Product Management in SaaS or scalable tech.
• Experience with discovery, backlog management, user stories and acceptance criteria.
• Confident discussing complex platforms, integrations and APIs with engineers.
• Data-led mindset: uses analytics and customer feedback to inform decisions.
• Experience delivering in Agile environments.
• Proven track record in fast-paced settings with adaptability.
• Strong communication, prioritisation and decision‑making.

Responsibilities

• Own features through the full lifecycle from discovery to delivery.
• Turn customer insight into prioritized product direction across hospitality, education and healthcare.
• Write clear user stories, requirements and acceptance criteria with engineering.
• Monitor performance, risk and compliance and maintain product documentation.

Skills

Product management

Backlog management

User stories

Agile methodologies

Data-driven

Communication skills

Prioritisation

API integrations

Job description

As a Product Manager at Lolly, you will help shape and deliver key product areas across our suite, ensuring what we build is customer-focused, commercially viable, technically robust and scalable. You will work across a full stack of hardware, software and services, including EPoS systems, mobile apps, payment integrations and emerging AI capabilities, serving customers across hospitality, education and healthcare.

Working closely with Engineering, commercial and operational teams, you will turn customer insight into clear, well-prioritised product direction and see features through from discovery to delivery and beyond. Lolly is a fast-moving business where priorities can shift quickly.

We are looking for someone with a proven track record in fast-paced environments, who thrives on pace and change, and who has the resilience, adaptability and communication skills to keep teams aligned and deliver with confidence.

Product & Roadmap:

Own features and product areas through the full lifecycle, from discovery to delivery and iteration. Contribute to product roadmaps that align with wider business strategy. Prioritise the backlog by customer value, commercial impact and technical feasibility. Define success measures for your features and track outcomes after release.

Customer & Business Alignment

Act as a voice of the customer across hospitality, education and healthcare. Gather and synthesise insight from Account Management, Sales, Support and direct customer engagement. Ensure product decisions support adoption, usability and long-term customer success. Keep up to date with market trends, competitor activity and AI-enabled technology.

Execution & Delivery

Work with Engineering to write clear user stories, requirements and acceptance criteria. Balance trade-offs between speed, quality and scope. Support pilots, controlled rollouts and phased deployments in live customer environments. Partner with Projects and Training to ensure features are deployable and supportable. Use data, analytics and hypothesis-driven development to iterate based on evidence.

Governance & Quality

Consider payments regulation, security and compliance in product decisions. Maintain accurate product documentation for internal teams and customers. Monitor product performance, customer feedback and operational data, flagging risks and dependencies early.

Key Experience:

• 2+ years in Product Management within a SaaS or scalable, product-first technology business
• Hands-on experience with discovery, backlog management, user stories and acceptance criteria
• Confident discussing complex platforms, integrations and APIs with engineers
• Experience working with engineering, commercial and operational teams Data-Led Able to use analytics and customer feedback to inform decisions
• Agile Pace & Resilience Experience delivering in Agile environments
• A proven track record in fast-paced environments, staying calm, adaptable and organised as priorities change
• Clear communication, strong prioritisation and sound decision‑making

Lolly is a leading software and technology firm in the hospitality sector, producing a wide range of state‑of the‑art solutions including robot waiters, facial verification, mobile apps, EPoS and payment systems.