Product Manager

Visa; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading payment technology company is seeking a Product Manager for the Client Experience team in London. This hybrid role requires strong collaboration skills with cross-functional teams, focusing on customer onboarding needs and design workshops. Ideal candidates should have a Bachelor's degree with relevant experience, a customer-first mindset, and agile methodology knowledge.

Qualifications

• 3+ years of relevant experience OR 2+ years for Advanced Degree candidates OR 2+ years for PhD holders.
• Experience in strategy development and product lifecycle management.
• Ability to work with clients and designers effectively.

Responsibilities

• Collaborate with product and regional teams to understand customer onboarding needs.
• Advocate for Client Experience and work with clients to facilitate design workshops.
• Define requirements for UX/UI and provide updates to stakeholders.
• Identify and mitigate risks proactively.

Skills

Product management experience

Agile methodologies

Cross-functional team collaboration

Excellent communication skills

Business analysis

Education

Bachelor's Degree

Advanced Degree

PhD

Job description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa is seeking a Product Manager for the Client Experience team within the larger Commercial Money Movement Services organization. This role is based in our London Paddington office and reports to the UX and Product Director. This team oversees a diverse array of services and platforms including the MMS Portal, Data Platform, CX Center of Excellence, and Common Services.

This role requires strong collaboration with stakeholders from design, technology, product, legal, and compliance both within CMS/MMS and beyond.

Ideal candidates will have robust product management experience, agile, cross-functional team collaboration, and excellent skills in communications, business analysis, problem-solving, coordination, process excellence, and change management. A customer-first mindset is essential.

Key Responsibilities:

- Collaborate with product and regional teams to understand their customers\' onboarding needs.

- Champion Client Experience and advocate for our customers and work with our Enterprise and Tier 1 clients to plan and facilitate design workshops

- Collaborate with the Senior Product Manager and business and technology experts to define scope, create estimates, and create requirements for UX/UI and documentation

- Provide timely and accurate status updates to stakeholders

- Proactively identify and mitigate risks and issues.

- Identify and manage dependencies and impacts.

- Adopt agile processes with a continuous improvement mindset.

This is a hybrid position, with an expectation to be in our London Paddington office for 3 set days a week or as business needs dictate.

Qualifications

Basic qualifications:

• Bachelor\'s Degree with 3+ years of relevant experience OR Advanced Degree with 2+ years of experience OR PhD with 2+ years of experience.

Preferred qualifications:

• Proven track record of working with cross-functional teams, clients and designers to create and craft a simple, delightful product experience
• Expertise in strategy development, global product development, end-to-end product lifecycle management, stakeholder relationship management, data analysis and validation, product testing, and developing go-to-market and pricing strategy.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.