Product Manager

Octopus Energy; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading renewable energy supplier in London is seeking a Product Manager to join the Onboarding team. You'll work alongside diverse stakeholders to enhance high-traffic customer journeys related to switching services. This role emphasizes customer care, strong problem-solving ability, and effective communication with technical teams. Ideal candidates are energetic, collaborative, and innovative, eager to make significant impacts on the energy transition.

Benefits

Flexible salary discussions

Autonomous working culture

Employee benefits program

Inclusive work environment

Qualifications

• Strong solutions development skills based on problems, not guidelines.
• Ability to communicate effectively with front-end and back-end engineers.
• Familiarity with engineering concepts.
• Confidence in decision-making and tackling large-scale tasks.

Responsibilities

• Align with stakeholders on priorities across multiple teams.
• Gather and refine requirements for feature work.
• Define technical requirements for dependencies and communicate priorities.
• Develop, test, and release features considering scalability.
• Collaborate with Operations to test and debug journeys.
• Regularly connect with Marketing to refine funnels.

Skills

Customer care

Problem-solving

Effective communication

Multi-tasking

Team collaboration

Empathy in delegation

Tools

Python-based development framework

Notion

Asana

Miro

Figma

GraphQL

REST

React

Next.js

TypeScript

Job description

Octopus Energy started with a bold idea: to build Britain’s first truly digital energy supplier.

By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and earlier this year, we became Britain’s largest energy supplier.

Now, we’re scaling fast and building the next generation of products to accelerate the green energy transition. From making it effortless to switch to heat pumps, solar and EVs, to launching smart tariffs and creating renewable generation at scale, we’re solving some of the most complex challenges in energy with speed, creativity and customer obsession. We’re also enabling our global businesses to reach the full capability of what we’ve achieved in the UK, taking the learnings, products and experiences that customers love here and rolling them out worldwide.

At Octopus Tech, you’ll have real ownership, variety, and the chance to shape products that make a tangible difference in people’s lives - lowering bills, enabling greener living, and delivering experiences customers genuinely love. You’ll work side by side with teams across marketing, operations, and data, and see the impact of your work in the real world, fast.

We are looking for a Product Manager to join OE Tech and support our Onboarding team.

The Onboarding team is a small team of front-end and back-end developers working on some of Octopus Energy GB’s highest traffic journeys: the switch journeys for domestic and business properties for customers who want to switch to Octopus Energy, and the change of tenancy journey for customers who are moving into a property supplied by Octopus Energy.

We embrace flat hierarchies and an open, agile culture that fosters innovation, flexibility, and creativity.

We don’t hang our personalities up with our coats and nor should you. At Octopus, we hire great people who get stuff done, all whilst being themselves.

If this sounds exciting, we’d love to chat.

What you\'ll be doing...

• Work alongside stakeholders in different areas of the business and align on priorities across multiple teams/domains
• Work alongside stakeholders to gather and refine requirements for new feature work or enhancements.
• Define the technical requirements for dependencies on other teams and clearly communicate the priority of these requests to external teams
• Develop, test and release features with scalability in mind to ensure seamless launches for high traffic journeys
• Work alongside Operations to test changes to and debug issues with journeys.
• Regular touchpoints with Marketing to identify trends, issues or improvements across funnels.
• Collaborating with multiple teams including Marketing, Ops, Credit and Design to reach a common understanding.

Our stack...

• Notion
• Asana
• Miro
• Figma
• Python-based development framework
• Database management
• API design (GraphQL, REST)
• React front-end tech stack with Next.js, TypeScript, etc

What you\'ll have...

• Real care for our customers
• Experience taking problems, rather than strict guidelines, and developing strong solutions
• Ability to communicate effectively with front-end and back-end engineers
• Recognise what needs to be done, and, just as importantly, what doesn’t need to be done right now
• The ability to spin many plates and content switch between competing demands
• A drive to collaborate and reach common understanding
• Confidence proactively reaching out to multiple teams
• Familiarity with engineering concepts
• The ability to make decisions quickly
• Confidence tackling large-scale tasks individually
• Confidence working with multiple teams to design an MVP
• An empathetic approach to delegating work and collaborating with others
• Love for being the glue

Handy, but not essential...

• Previous experience in a fast-paced environment
• Previous experience in the energy industry

Why else you\'ll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it\'s something we always cover as we genuinely want to match your experience with the correct salary. We don\'t advertise because we have a degree of flexibility and would never want salary to be a reason not to apply. What\'s more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about. We won best company to work for in 2022; on Glassdoor we were voted 50 best places to work in 2022; our Group CEO, Greg, has recorded a podcast about our culture and how we empower our people. We\'ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

Our process usually takes up to 4 weeks, but we\’ll always do our best to flex around what works for you. Along the way, you\’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [e-mail] and we’d love to help!

If this sounds like you then we\'d love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we\'ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we\'re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.