Product Manager

Ofgem; Cardiff; Hybrid; GBP 37,000; Full time

Job summary

Join Ofgem as a Product Manager where you'll lead the digital solutions team, managing product strategy and ensuring value for money in government support schemes. This role, ideal for someone with Agile experience, offers opportunities for professional growth and a competitive benefits package, aimed at delivering high-quality solutions in the energy sector.

Benefits

Generous Civil Service pension

30 days annual leave after 2 years

Excellent training and development opportunities

Flexible working hours

Qualifications

• Experience as a Product Manager/Owner in an Agile setting.
• Good knowledge of development life cycles.
• Formal Agile or Product Manager qualifications desirable.

Responsibilities

• Own the product strategy and long-term vision.
• Manage and prioritize the product backlogs.
• Contribute to requirement-gathering and UAT planning.

Skills

Agile development

Stakeholder management

Problem-solving

Organizational skills

Education

Product Manager qualifications

Job description

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Play a leading role in creating energy solutions that benefit vulnerable customers and the environment.

Ofgem is a non-ministerial government department and National Regulatory Authority. Our principal objective is to protect the interests of existing and future electricity and gas consumers. We achieve this by promoting value for money and security of supply and facilitating the development of innovative technology. We are an independent organisation but work with the government, the energy industry and other stakeholders within a legal framework determined by the UK government.

In this key role, you’ll join the Digital Delivery team within Delivery & Schemes, which focuses on efficiency, assurance and ensuring value for money for consumers. Using agile methodology, you’ll help to manage the suite of products we use to administer the government’s support schemes. Owning the product and long-term vision, and managing and prioritising backlogs, you’ll be a key liaison between the business and our IT teams. This is a great opportunity for someone looking to take the step up from a Junior Product Manager role and somewhere you will be developed and supported throughout your career.

Change request management and cost-benefit analysis will be a key focus of your work, as will contributing to requirements gathering and UAT planning, managing, and tracking. Other responsibilities will include providing ad hoc internal user assistance, helping to optimise the value of development work, and providing the assurance that products deliver functional, legislative and security needs.

You’ll have experience of working as a Product Manager/ Owner in an Agile development environment, and good knowledge of development life cycles. Process mapping skills are essential, as is the ability to interpret business requirements to ensure systems are fit for purpose. We’ll also look for experience in planning, executing, and managing user acceptance testing activities.

As a superb communicator, you’ll be capable of managing the expectations of stakeholders with conflicting needs and demands. You should have good organisational skills, the ability to prioritise, plan and schedule complex tasks, and highly effective problem-solving skills.

We are serious about the professional development and support we offer staff. You can also expect an excellent benefits package, a great working environment and a shared sense of purpose.

We welcome candidates from all backgrounds, and especially welcome individuals from underrepresented groups. While this is a full-time role, flexible working patterns and job shares are welcome.

Key Responsibilities

• Own the product strategy and long-term vision with the Senior Product Manager.
• Manage and prioritise the product backlogs.
• Key liaison between the business and IT teams.
• Change request management and cost/benefit analysis to ensure value for money.
• Contribute to requirement-gathering, including review and sign-off.
• UAT planning, managing and tracking.
• Ad hoc internal user assistance and troubleshooting.
• Optimise the value of development work undertaken and ensure all colleagues have sufficient understanding of product backlog items.

Key Outputs and Deliverables

• High quality products which are fit for purpose.
• Provision of assurance that products deliver functional, legislative and security needs.
• Tracked and recorded user needs and functionality requirements.
• Clear testing plans and fully documented testing scenarios.
• Progress reports for senior management.

Person specification

• Experience in working in an Agile development environment and knowledge of software development life cycles (Lead criteria).
• Ability to interpret business requirements to ensure systems are fit for purpose. (Lead criteria)
• Experience in managing the expectations of stakeholders with conflicting needs and demands and engaging with senior stakeholders.
• Proven organisational skills, the ability to proactively prioritise, plan and schedule complex tasks, and demonstrate effective problem-solving skills.
• Experience in planning, executing and managing User Acceptance Testing activities.
• Formal Agile or Product Manager qualifications, or Product Manager experience.
• Knowledge of energy industry and renewable energy or energy efficiency support schemes.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack and Role Profile attached for full details.

Alongside your salary of £36,824, OFGEM contributes £10,667 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), upload a copy of your anonymised CV and details of your qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Click 'apply now' to be redirected to the Civil Service Jobs website to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Utilities and Government Administration

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