Product Manager

Mitchells & Butlers plc; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

33% discount across all brands

Friends & Family discount 20%

Two extra weeks of holiday

Matched pension up to 1.5x

Private healthcare and dental

Cycle to Work and wellbeing

26 days annual leave

Hybrid working

Job summary

Mitchells & Butlers plc is seeking a Product Manager to own the vision and strategy for our digital value stream across apps and replatforming projects. You will prioritise a feature roadmap that aligns with guest needs and business goals, working with technology, marketing, data, legal and product teams to deliver outcomes.

This hybrid role requires travel to head offices and brand sites as needed; you will drive data, loyalty and AI-enabled capabilities to improve personalisation, conversion

Qualifications

• Requires a digital, management or technical degree.
• Experience driving digital transformation in retail/e-commerce with multi-brand exposure preferred.
• Strong stakeholder management, presentation skills and data-informed decision making.

Responsibilities

• Own the vision and strategy for a key digital value stream (apps) and define prioritised feature roadmaps.
• Collaborate with technology, marketing, data, legal and product teams to ensure delivery and outcomes.
• Lead and develop cross-functional teams; translate ideas into tangible artifacts for business and tech.
• Drive data, loyalty and AI-enabled capabilities to improve guest engagement, conversion and monetisation.

Skills

Digital product management

Agile / Scrum

AI/ML awareness

Stakeholder management

Cross-functional leadership

Education

Relevant digital/management/technical degree

Tools

JIRA

Azure DevOps

Dynatrace

GA4

Figma

Job description

Product Manager

Here at Mitchells & Butlers, we own and run more than1,600 pubs, bars and restaurants, including the stylish All Bar One brand,legendary Miller & Carter steakhouses, the iconic Toby Carvery, and ourMediterranean brands Ego and Pesto. We are Mitchells & Butlers, and we setthe industry standard within hospitality.

As we continue our digital transformation journey throughinnovative and fast-moving initiatives, we have a unique opportunity for anexperienced and passionate Product Manager to join us on a 12-month fixed-termbasis.

This role will have specific responsibility for appsacross the full Mitchells & Butlers portfolio, alongside supporting keyreplatforming projects that will help modernise and strengthen our digitalguest experience. It is a pivotal time for this value stream, with significantinvestment in data, loyalty and customer engagement capabilities, alongside theadoption of AI-driven solutions that will help increase guest engagement,improve personalisation, drive conversion and unlock new commercial opportunitiesacross our brands.

In your role as Product Manager, you will own the visionand strategy for a key digital value stream, leading the definition andprioritisation of a feature roadmap that delivers against business goals andcustomer needs. You will work closely with technology, marketing, data, legaland product teams to ensure successful delivery of the roadmap and associatedoutcomes.

We're looking for someone with a passion for innovationand continuous improvement, who can bring people with them on the journey.You'll be self-motivated, commercially astute, highly collaborative and drivento create meaningful value for both our guests and our business.

This is a hybrid role, with travel required to our headoffices, brand sites and partner locations as needed.
You’ll be rewarded with:

• 33% discount across all M&B brands.
• 20% Friends & Family discount for up to five people.
• Option to buy up to two additional weeks of holiday.
• Matched pension contributions (up to 1.5x your contribution).
• Private healthcare and dental plan.
• Cycle to Work and wellbeing schemes.
• 26 days annual leave plus bank holidays.
• Hybrid working and flexible approach.
  

Whatskills you will need to bring to this Product Manager role:

• A relevant digital, management or technicaldegree
• Product Manager accreditation(preferred)
• Hands-on experience with Machine Learningand AI (preferred)
• Technical expertise relevant to productarea
• Track record of having managed digitaltransformation within a retail / e-commerce environment (multi-brand experiencepreferred) and experience of working within a cross-functional / collaborativeenvironment
• Experience of working as a product owner /product manager (an understanding of agile development principles andmethodologies). Deep experience in writing detailed epics anduser-stories
• Experience leading and developing a crossfunctional team
• Experience of dealing with ambiguity
• Strong stakeholder management & presentation skills
• Highly analytical, detail focused - withexperience of test and learn methodologies.
• Takes a long term view and is able toarticulate ideas into tangible artifacts understandable by the business as wellas tech.
• A good understanding of GDPR
• Understanding of core UX/UI principles andgood customer journey design
• Has an appreciation of technologies such asCustomer Data Platform (CDP), Data Lake, Campaign Management, RecommendationEngine, Next Best Action.
• Good understanding of generative AI,including LLMs, AI assistants and agent-based systems, with the ability toapply these technologies to deliver business value
• Practical knowledge of AI and MachineLearning principals; and how these can be used to improve businessoutcomes.
• Tooling experience with CDPs, campaigntools, Office 365 suite, AHA, JIRA, Azure Dev Ops, Dynatrace, GA4 andFigma
  

What makes Mitchells & Butlers agreat place to work?

At M&B we value the unique perspectiveseach person brings. We believe that by fostering a culture of inclusion,respect, and allyship, we create a sense of belonging, engagement and teamworkwhich are essential to delivering great guest experiences.

Join us and be a part of a great team!

Closing Date:Monday 2nd November 2026 11:59pm

Compensation: Competitive salary