Product Learning Experience Writer

Loftware; Wokingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading company shaping the future of supply chain management as a Product Learning Experience Writer. In this role, you will create technical documentation ensuring clarity and usability for customers and partners. This is a unique opportunity to collaborate with cross-functional teams in a diverse and inclusive environment.

Qualifications

• 2-3+ years of experience in technical writing or content development.
• Strong written communication skills for global audiences.
• Understanding of localization principles and accessibility best practices.

Responsibilities

• Write and maintain product documentation.
• Translate complex technical concepts into accessible content.
• Collaborate with Product Learning Designers for alignment.

Skills

Technical writing

Content development

Written communication

Collaboration

Localization principles

Tools

Content management systems

Job description

A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.

Role description
The Product Learning Experience Writer creates clear, concise, and audience-aligned technical documentation that enables customers, partners, and internal teams to understand and adopt our products with confidence. They work collaboratively with product managers, learning designers, and cross-functional teams to deliver release-aligned documentation and contribute to broader learning initiatives.

Key Responsibilities

• Write and maintain product documentation (user guides, release notes, help center content) that aligns with business and learning objectives.
• Translate complex technical concepts into accessible, value-driven content for varied audiences.
• Collaborate with Product Learning Designers to ensure alignment between documentation and training materials.
• Partner with product managers and developers to understand new features and manage intake via structured workflows (e.g., Jira).
• Review and revise content based on stakeholder feedback, ensuring clarity, accuracy, and consistency.
• Help evolve our voice, tone, and documentation standards across platforms.

Requirements

• 2-3+ years of experience in technical writing, content development or related roles focused on software products.
• Strong written communication skills in English with the ability to create clear, concise and user focused content for global audiences.
• Understanding of localization principles, structured content and accessibility best practices.
• Experience with content management systems is a plus
• Comfortable working in cross-functional teams across various timezones

We win with inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About us

We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.

More about us: https://www.loftware.com/about-us/company

#Makeyourmark with Loftware and apply today!