Product Lead - Contact

Jersey Electricity Plc; Nottingham; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Jersey Electricity Plc is seeking a Product Lead in Nottingham to enhance customer engagement through innovative product experiences. The role offers a blend of office and remote work, 26 holiday days, a generous pension scheme, and contributions to personal development. Ideal candidates will have strong product leadership skills and a passion for improving customer interactions.

Benefits

Flexible hybrid working

26 days holiday plus bank holidays

Generous pension scheme

Excellent parental leave allowance

Flexible Benefits package

Qualifications

• Proven experience in product leadership and a strong foundation in customer service.
• Confidence in agile environments and fostering inclusive collaboration.
• Experience with SaaS providers and building strong relationships.

Responsibilities

• Crafting a clear, shared vision for the customer contact experience.
• Building actionable customer journeys and listening to user feedback.
• Collaboratively experimenting and nurturing impactful products.

Skills

Product leadership

Customer service

Agile collaboration

Education

Degree or equivalent hands-on experience

Job description

At E.ON Next, we believe energy should feel good for our customers and our people. We're looking for a thoughtful and people focused Product Lead to shape the way our customers connect with us. In this role, you'll create seamless, meaningful contact experiences by weaving together the best of technology, strategy and human insight. If you care deeply about customers, love bringing teams together to find creative solutions and want to be part of a purpose driven mission, this could be the perfect opportunity for you.

Here's a taste of what you'll be doing:

• Working hand in hand with tech partners, product managers and frontline teams to craft a clear, shared vision for our Contact experience

• Building compassionate, intuitive journeys that support our customers and empower our people

• Listening closely to internal and external voices to understand where we can do better and taking thoughtful steps to get there

• Exploring emerging technologies and trends to gently evolve how we support customer needs

• Creating space for collaborative experimentation, learning and co-creation across the business

• Nurturing a supportive environment where ideas grow into impactful, people-first products

Are we the perfect match?

• You bring a strong foundation in product leadership, through a degree or equivalent hands on experience

• You understand customer service deeply and care about improving every step of the journey

• You're confident working in agile environments, with a focus on inclusive collaboration

• You've partnered with SaaS providers or external tech teams before and know how to build strong relationships

• You're naturally curious, empathetic and comfortable making decisions that balance people and performance

It would be great if you had:

• Experience leading cross functional teams or initiatives in fast paced environments

• A background working with or within contact centres

• A genuine interest in sustainable, human centred technology

• Confidence communicating clearly with diverse groups including senior leaders

• A desire to continuously learn and share knowledge to help others grow

Here's what else you need to know

• Role may close earlier due to high applications.

• Competitive salary

• Location - Nottingham - E.ON Next office, Trinity House, 2 Burton St, Nottingham NG1 4BX / Leicester - Granite House, Watermead Business Park, Syston, LE7 1PF with travel to our other sites when required.

• Working environment: Flexible hybrid working - a blend of in the office and home working.

• 26 days holiday plus bank holidays each year - this includes a guaranteed day off for your birthday if you want it.

• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years).

• Excellent parental leave allowance.

• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

• We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.