Product Implementation Analyst

Blackhawk Network Holdings, Inc.; Hemel Hempstead; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A global payment solutions provider based in Hemel Hempstead is seeking a Product Implementation Analyst responsible for managing prepaid products and ensuring operational readiness for new implementations. The ideal candidate will demonstrate strong customer focus and innovative problem-solving skills, contributing to a vibrant work culture. Competitive benefits include hybrid working, generous leave, and private medical insurance.

Benefits

25 days annual leave

Private medical insurance

Recognition rewards

Pension plan

Qualifications

• Ability to deliver high output within tight deadlines.
• Proven ability to innovate and implement change.
• Plan, organize, and prioritize daily work.

Responsibilities

• Manage prepaid products and order discrepancies.
• Onboard new content partners and conduct testing.
• Ensure adherence to prepaid regulations.

Skills

Energy and enthusiasm

Strong customer focus

Good analytical skills

Ability to manage workload

Initiative for continuous improvements

Job description

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Product Implementation Analyst, Hemel Hempstead

Client: Blackhawk Network Holdings, Inc.

Location: Hemel Hempstead, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: a190d0e2128e

Job Views: 4

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Responsibilities:

• Day to day management of prepaid products
• Processing of client order files, failed loads and order discrepancies
• Management of order invoicing
• Maintain stock levels (card and envelope), ensuring there are no outages, stock is ordered within required timelines and stock is destroyed in line with chip expiries.
• Responsible for onboarding new content partners to prepaid products and conduct testing to confirm full acceptance.
• Point of escalation for Customer Service escalations
• Take ownership of issues raised and communicate corrective actions to all internal stakeholders
• Responsible for operational readiness for new products prior to client implementations, including full end-to-end testing.
• Responsible for approving client and internal marketing collateral
• Ensure all prepaid/e-money regulations are adhered to with all processes implemented across the department.

Qualifications:

• Energy, enthusiasm and commitment to getting the job done regardless of obstacles and a willingness to take responsibility for the execution and delivery of a wide range of tasks.
• An ability to manage own workload and to deliver high output within tight deadlines.
• Balanced approach to delegating work while maintaining overall ownership of workload.
• Strong customer focus.
• Proven ability to innovate, initiate, accept, and implement change.
• Ability to learn and understand processes and to train others.
• Plan, organize and prioritize work on a daily basis to achieve targets.
• Initiative and drive to implement continuous improvements
• Good analytical and problem-solving skills.

Benefits:

We offer a competitive range of Employee Benefits designed to improve work-life quality, decrease stress, and foster a great culture. Benefits include: 25 days annual leave, additional appreciation days, leave for volunteering, birthday time off, enhanced maternity, paternity and adoption pay, pension, group life protection, private medical insurance, employee assistance program, recognition rewards, and more. We also offer hybrid working, office activities, free eye tests, and savings options at various retailers.