Product Guide (Sales Associate) – Seasonal Part-Time (M/W/D) – Piccadilly

ARC'TERYX; London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading outdoor brand is hiring seasonal Product Guides to join their London store. The role focuses on delivering exceptional customer service and product knowledge, directly impacting the guest experience. Applicants should be passionate about the outdoors, adaptable, and customer-focused. This fixed-term, part-time position runs from September 2025 to January 2026, requiring flexibility and collaboration.

Qualifications

• Passionate about delivering exceptional customer service.
• Self-motivated and enjoy problem solving.
• Flexible and adaptable in various situations.

Responsibilities

• Deliver best-in-class brand experience by sharing technical product knowledge.
• Build understanding of products and weave information into guest interactions.
• Support store leadership with projects and store tasks.

Skills

Customer service

Problem solving

Adaptability

Collaboration

Sales techniques

Job description

Your Opportunity at ARC'TERYX:

We are looking for seasonal Product Guides to join our store!

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.

You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

As a Product Guide at Arc'teryx, here's what you'd be doing:

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc'teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Are you our next Product Guide?

• You are passionate about delivering exceptional customer service
• You love to have fun at work, and hold yourself accountable to what is required of you
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Details:

Hours: Part Time - 10-30 hours per week (2-4 days a week)

Contract: Fixed-term from September 2025 to January 2026

Expectations: All employees' availability must reflect the needs of the business, which may change. Availability includes mornings, evenings, and weekends, and working during Black Friday and the holiday season is required.

You are fully accountable for all deliverables and perform additional duties as required under the direction of store leadership.

Equal Opportunity: Arc'teryx fosters an inclusive culture where voices are heard, and diversity is valued. We are committed to equality and fair treatment for all applicants, employees, and guests.

Leave it Better: We believe in positive change, continuous improvement, and that the mountains transform us. Join us in creating a better world, both personally and globally. Live it. Get out there. The mountains make us better. Disruptive evolution. In pursuit of better. Always. Commit to bold objectives and see them through.