Product Growth Manager

Trip.com Travel Singapore Pte; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in the travel sector is seeking a dedicated Product Manager to enhance user experiences and optimize conversion funnels. This role involves championing localization efforts, leveraging data insights, and collaborating cross-functionally to deliver impactful product solutions tailored for European markets. Join a vibrant team that values excellence and creativity, where your contributions will help shape the future of travel for customers worldwide. With abundant career opportunities and a supportive culture, this is your chance to make a significant impact in a dynamic environment.

Benefits

Flexible work arrangements

Career development opportunities

Company-sponsored events

Global job rotation program

Qualifications

• Proficiency in user research methods and data analysis.
• Strong project management skills for complex product launches.

Responsibilities

• Enhance user experience for a leading online travel platform.
• Drive strategy to improve booking flows and conversion rates.

Skills

Project Management

User Research

Communication Skills

Data Analysis

B2C Focus

UX Design

Education

Bachelor's Degree

5+ years in Product Management

Job description

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About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

As part of the Product Growth / Product Performance team for Europe, reporting to the Head of Product Growth, your primary responsibility will be owning the UX and conversion funnel performance. Your work will focus on delivering best-in-class product solutions tailored to the needs of European markets, ensuring seamless and impactful user experiences.

In this Role, you'll get to:

1. Enhance User Experience: Build and optimize the EU user experience for one of the largest online travel platforms by identifying pain points and implementing innovative solutions.
2. Champion Localization: Ensure products resonate with regional markets by integrating local user preferences and behaviors into the design process.
3. Leverage Data & Insights: Use advanced analytics, user research, and market trends to guide product decision-making and foster a data-driven culture.
4. Drive Strategy: Lead efforts to streamline booking flows, enhance conversion rates, and implement scalable solutions that align with business objectives.
5. Collaborate Cross-Functionally: Partner with internal teams, Trip HQ, and external stakeholders to deliver seamless and high-impact product offerings.
6. Understand Customers: Regularly interact with users to gather insights and translate them into actionable product improvements that anticipate customer needs.

What you'll Need to Succeed:

1. High Bar: A dedication to excellence in all aspects of product design, strategy, and execution.
2. Communication: Exceptional skills in presenting ideas and findings clearly and persuasively to diverse audiences.
3. Project Management: Adept at managing complex product launches and aligning cross-functional teams to achieve goals.
4. Passion for UX: A strong advocate for intuitive and delightful user experiences that exceed customer expectations.
5. User-Centric Mindset: Proficiency in user research methods, discovery processes and data analysis with a commitment to addressing customer pain points effectively.
6. B2C Focus: Expertise in optimizing conversion flows and customer journeys for consumer-facing products.
7. Proven Expertise: A proven track record of building high-quality products at scale. With at least 5+ years in product management or product operations, collaborating with cross-functional teams to deliver exceptional results.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made.

What's more?

1. Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
2. Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make a global impact.
3. We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
4. We encourage flexible work arrangements.
5. Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!