Product Governance Manager

WR Berkley; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

WR Berkley in London seeks a governance professional to drive product governance, oversight of complaints, and conduct-risk management across the product lifecycle. You will coordinate with Underwriting, Claims, Compliance, and Delegated Authority teams to ensure FCA Consumer Duty and Lloyd's oversight alignment.

You will develop robust governance reporting, monitor risk indicators, and contribute to audits and remediation initiatives within a complex regulatory environment.

Qualifications

• Strong understanding of FCA Consumer Duty and PROD/DISP requirements.
• Experience in Lloyd's Managing Agent or London Market insurance environments.
• Delegated Authority/Coverholder oversight experience advantageous.
• Excellent analytical and governance reporting capabilities.

Responsibilities

• Maintain and enhance the Product Governance Framework in line with FCA and Lloyd's requirements.
• Lead product governance activities across the full product lifecycle, including approvals and reviews.
• Manage product catalogue and governance documentation.
• Support target market identification, distribution strategies, and fair value assessments.
• Develop conduct risk indicators, MI, and product risk tolerances.
• Provide guidance to first-line stakeholders and support regulatory reporting.
• Collaborate with Delegated Authority and Compliance teams on conduct risks.

Skills

FCA Consumer Duty

FCA PROD & DISP

Conduct risk management

Lloyd's oversight

Delegated Authority oversight

Stakeholder management

Regulatory reporting

Governance reporting

Education

Relevant degree

ACII desirable

Job description

Key Responsibilities

Product Governance

• Maintain and enhance the Product Governance Framework in line with FCA and Lloyd's requirements.
• Lead product governance activities across the full product lifecycle, including product approval, reviews, and ongoing monitoring.
• Manage and maintain the product catalogue and associated governance documentation.
• Support robust target market identification, distribution strategies, and fair value assessments.
• Develop and monitor conduct risk indicators, management information, and product risk tolerances.
• Act as a subject matter expert, providing guidance and challenge to first-line stakeholders.
• Support the Product Oversight Group and contribute to governance reporting.

Complaints Oversight

Operate and continually enhance the Complaints Handling Framework.

• Monitor complaints trends, root causes, and remediation activities.
• Ensure effective oversight of complaints managed through third parties and delegated authority arrangements.
• Use complaints data and customer insights to inform product reviews and conduct risk assessments.

Delegated Authority & Conduct Risk

Partner with Delegated Authority and Compliance teams to identify and manage conduct risks.

• Review coverholder and TPA performance from a customer outcomes perspective.
• Support oversight of delegated claims and complaints handling arrangements.
• Provide conduct-related input into audits, reviews, and remediation programmes.

Stakeholder Management & Governance

Build strong relationships with Underwriting, Claims, Compliance, and Delegated Authority colleagues.

• Provide pragmatic challenge and advice to senior stakeholders.
• Support regulatory reporting, Consumer Duty requirements, and Lloyd's oversight reviews.
• Deliver conduct-focused training and contribute to regulatory change initiative

Qualifications

Skills & Experience Required

Technical Knowledge

• Strong understanding of:
• FCA Consumer Duty
• FCA PROD and DISP requirements
• Conduct risk management and customer outcomes
• Lloyd's Customer Principle and oversight expectations
• Experience working within a Lloyd's Managing Agent or London Market insurance environment.
• Previous Delegated Authority, Coverholder, or MGA oversight experience would be highly advantageous.

Core Skills

Excellent analytical and data interpretation skills.

• Ability to translate regulatory requirements into practical business processes.
• Strong stakeholder management and influencing skills.
• Confidence to challenge constructively at all levels of the organisation.
• Excellent written communication and governance reporting capabilities.
• Ability to manage multiple priorities in a complex regulatory environment.

Personal Attributes

• Proactive, self-motivated, and able to work independently.
• Sound judgement and high levels of integrity.
• Commercially minded with a strong customer-focused approach.
• Collaborative, pragmatic, and solutions-oriented.

Qualifications

• Relevant degree or equivalent industry experience.
• ACII or other insurance qualifications desirable.