Product Expert (Technical Support)

Xpertise; Lancashire; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading renewable energy company seeks a Product Expert in Manchester to provide technical support to install partners in a dynamic role. With a focus on troubleshooting and installation guidance, you'll ensure high technical standards while promoting sustainability and innovation. This position offers a competitive salary and opportunities for growth in a fast-paced environment.

Benefits

Competitive salary

Performance incentives

Opportunities for professional growth

Qualifications

• 3-5 years of experience in a technical support or call centre environment.
• Ability to troubleshoot and explain technical topics to non-technical audiences.
• Experience with electrical systems, renewable energy, or energy storage technologies.

Responsibilities

• Provide Real Time technical phone support to installers throughout quoting, installation, and commissioning phases.
• Diagnose and resolve technical issues clearly and effectively.
• Work closely with engineering, sales, and product development teams.

Skills

Technical support experience

Troubleshooting electrical systems

Excellent communication skills

Organizational skills

Job description

Location: Fully onsite at a Manchester City Centre office

Schedule: Permanent, 37.5 hours per week, with shifts scheduled between 7am - 7pm, Monday to Friday

Salary: Up to GBP35,000 per annum, depending on experience and qualifications

Role Overview

As a Product Expert, you'll be instrumental in supporting a network of Pro Tier solar and storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures.

Your strong product knowledge and excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.

Key Responsibilities

• Provide Real Time technical phone support to installers throughout quoting, installation, and commissioning phases.
• Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
• Assist with system configuration, product compatibility, and optimal system design.
• Accurately log support cases for internal tracking and continuous improvement.
• Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
• Stay informed on the latest product updates and technical documentation.

What We're Looking For

• 3-5 years of experience in a technical support or call centre environment.
• Ability to troubleshoot and explain technical topics to non-technical audiences.
• Experience with electrical systems, renewable energy, or energy storage technologies is a strong advantage.
• Excellent verbal communication skills with a calm, patient approach under pressure.
• Highly organised, detail-oriented, and comfortable working in a dynamic environment.
• Able to work independently while contributing to a team-based culture.

Why Join?

• Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
• Be part of a dedicated, collaborative team committed to sustainability and innovation.
• Competitive salary, performance incentives, and room for professional growth.
• Help advance the UK's clean energy transition by supporting key partners in the field.

Please get in touch for further details.