Product Expert in Reading)

eRecruitSmart; Reading; On-site; GBP 30,000 - 36,000; Full time

Job summary

An established industry player is seeking a Product Expert to join their prestigious team in Reading. This role involves providing in-depth product knowledge and exceptional customer service, ensuring that clients receive the best possible experience with their vehicles. You will support the sales team, engage with customers through various platforms, and maintain accurate records. With a commitment to diversity and innovation, this company offers an inclusive culture where your contributions are valued. If you are passionate about cars and technology, this opportunity is perfect for you!

Benefits

Basic Salary up to £30,540

OTE of 10%

Option of VW Group Vehicle

33 days holiday

Fixed working hours

Dedicated mental health champions

Employee representative body

Preferential rates on products

Life Assurance

DC Pension Scheme

Qualifications

• Proven experience in delivering excellent customer service.
• Strong understanding of product features and benefits.

Responsibilities

• Serve as the expert for customer queries regarding Porsche products.
• Support marketing activities and maintain accurate customer data.
• Ensure staff are updated on product information and technology.

Skills

Customer Service

Product Knowledge

Communication Skills

Technical Troubleshooting

Sales Support

Education

Full Driving Licence

Job description

Porsche Retail Group is expanding our team and have an excellent opportunity for a Product Expert (Porsche Pro) to work for one of the world's most iconic brands and join the prestigious Porsche Centre Reading.

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

As a Porsche Product Expert, you'll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.

Porsche Centre Reading, the very first 'Destination Porsche' centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.

Responsibilities:

1. Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to Porsche Car Connect (PCC), Porsche Telematics, Apple Car Play, Personalisation Options, Vehicle Products and Features.
2. Pro-actively offer every customer a second hand-over as part of "Porsche Masterclass" - either in the showroom, customer's home/work or through a digital platform CitNOW, video call or other suitable communication tool.
3. Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required).
4. Support the Porsche Centre with various marketing activities.
5. Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online inquiries.
6. Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard.
7. Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management.
8. Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data.

Minimum Qualifications:

1. Full Driving Licence.
2. Strong understanding and ability to deliver in-depth product knowledge.
3. Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
4. Exceptional verbal and written communication skills.
5. Previous experience in a high value retail market.
6. Strong interest in technological developments.

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

1. Basic Salary of up to £30,540 per annum, depending on experience.
2. OTE of 10% per annum.
3. Option of a VW Group Vehicle at a preferential leasing rate.
4. 33 days holiday per year, with extra days for long service.
5. Fixed hours each week - Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturday 9.00am to 5.00pm.
6. Dedicated mental health champions.
7. Employee representative body - your voice at work.
8. Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
9. Life Assurance.
10. DC Pension Scheme.
11. Employee Assistance Program - support and advice on issues impacting your wellbeing.

Applying

Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You're welcome to request a full synopsis of the job description during your first round of interview, should you be successful.

We look forward to hearing from you!