Product Expert at SaleCycle

SaleCycle; Gateshead; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Flexible hybrid working

25 days annual leave

Health Cash Plan

EAP & GP access

Life Insurance

Pension match 5%

Cycle to Work scheme

Annual company meet-up

Volunteering Days

Long Service Awards

Job summary

SaleCycle is seeking a proactive Product Expert to join our Product team in Gateshead. You will empower teams to use our platform effectively, ensuring consistent standards and clear feedback to influence the product roadmap.

You’ll deliver training, create learning materials, and collaborate with cross‑functional teams to close training gaps while maintaining high engagement and operational excellence in a hybrid work environment.

Qualifications

• 2–5 years in product-related or presales roles.
• Strong organisational rigour and proactivity.
• Ability to prioritise and manage multiple tasks.
• Excellent written and verbal communication; experience creating user guides and training materials.
• Familiarity with Slack, Confluence, and project management platforms.

Responsibilities

• Training & Education: Deliver comprehensive product training sessions to collaborators; Develop and manage an e-learning program to onboard new hires and enhance product understanding; Create and maintain, with our Sr. Product Expert and a Product Marketing Manager, an up-to-date, compliant user guide for the product to frame its usage across the organisation.
• Support & Engagement: Monitor and respond to employee queries on the “ask-” Slack channels promptly and effectively; Organise feedback sessions with the CSMs, aggregate insights, and collaborate with the Product team to prioritise fixes and enhancements in the product roadmap.
• Compliance & Consistency: Ensure consistent, compliant use of the product across teams in adherence to our standards; Make the link between the structure of the commercial offer and the use of the product accordingly; Support the pre‑sales assessment of the work to be carried out for clients according to the products they have subscribed to and the structure of their websites.
• Collaboration & Improvement: Work closely with cross‑functional teams to identify and address training gaps and process improvements; Contribute to technical discovery sessions on innovation development areas.

Skills

Product management

Presales

Organizational rigour

Prioritisation

Communication

Training materials

Feedback analysis

Tools

Slack

Confluence

PM tools

Job description

Key Highlights

Job Title: Product Expert

Location: Gateshead, hybrid working

Reporting to: Chief Product Officer

Salary Range: £35,000 - £42,000 (depending on experience)

About Us

SaleCycle is redefining how brands convert, engage, and retain customers through AI-driven experiences across the entire customer journey. SaleCycle combines real-time onsite personalisation and intent scoring with offsite activation across email, SMS, and paid channels, enabling brands to identify, engage, convert, and re‑engage customers with precision.

What we do

We provide a full‑funnel Agentic Marketing Platform, combining:

• Real‑time behavioural analytics and intent scoring
• AI‑powered search, recommendations, and agentic decisioning
• Onsite personalisation and A/B testing
• Cross‑channel activation (email, SMS, paid media)
• CRM/CDP integrations and first‑party data orchestration
• Retail media and monetisation capabilities

Who we are

We are a global team of 90+ people across the UK, France, Spain, Italy, and Eastern Europe. We are profitable, growing, and operating with a clear mindset: We build, not maintain; We prioritise outcomes over activity; We operate with low ego and high accountability; We challenge ourselves to step outside our comfort zone.

Our Values

• Continuous Innovation: Collaborate, innovate, and celebrate!
• Premium Execution: Excellence Delivered Every Time!
• High Curiosity: Embrace your inner child - ask why and listen!
• Proactive Collaboration: United, we work together and lead the way!
• Ultimate Passion: Infuse passion into every action!

Job Summary

We are seeking a proactive and detail‑oriented Product Expert to join our Product team at SaleCycle. In this role, you will be instrumental in empowering our teams to use our product effectively and consistently, ensuring homogeneous standards. You will also act as a bridge between internal teams and the product roadmap by gathering, prioritising, and sharing actionable feedback for continuous improvement. If you are passionate about creating seamless learning experiences, driving cross‑team collaboration, and contributing to the success of our product, we’d love to hear from you!

Key Responsibilities

Training & Education

• Deliver comprehensive product training sessions to collaborators
• Develop and manage an e-learning program to onboard new hires and enhance product understanding
• Create and maintain, with our Sr. Product Expert and a Product Marketing Manager, an up-to-date, compliant user guide for the product to frame its usage across the organisation

Support & Engagement

• Monitor and respond to employee queries on the “ask-” Slack channels promptly and effectively
• Organise feedback sessions with the CSMs, aggregate insights, and collaborate with the Product team to prioritise fixes and enhancements in the product roadmap

Compliance & Consistency

• Ensure consistent, compliant use of the product across teams in adherence to our standards
• Make the link between the structure of the commercial offer and the use of the product accordingly
• Support the pre‑sales assessment of the work to be carried out for clients according to the products they have subscribed to and the structure of their websites

Collaboration & Improvement

• Work closely with cross‑functional teams to identify and address training gaps and process improvements.
• Contribute to technical discovery sessions on innovation development areas.

Qualifications & Experience

• Proven 2-5 years' experience in a product-related and/or presales role
• Organisational rigour and proactivity.
• Ability to prioritise and handle multiple tasks simultaneously.
• Excellent written and verbal communication skills, with experience creating user guides, training materials, and e-learning programmes.
• Adept at facilitating training sessions and fostering engagement across different teams.
• Experience gathering and analysing feedback to inform product improvements is a plus.
• Familiarity with collaboration tools (Slack, Confluence, and project management platforms…)

Perks & Benefits

• Flexible hybrid working
• 25 days annual leave + public holidays + your birthday off
• Health Cash Plan
• Employee Assistance Program (EAP), including 24/7 GP access
• Life Insurance
• Up to 5% matched pension contribution
• Tech & Cycle to Work salary sacrifice schemes
• Annual company meet‑up
• Monthly social fund
• Enhanced parental leave
• Volunteering Days
• Long Service Awards

Support & Equal Opportunities: If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience.

We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age.