Product & Experience Design Manager

Visa; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global payments technology firm is seeking a Product & Experience Design Manager in London. This role involves leading product design for consulting projects, collaborating with UX/UI designers, and engaging with clients to drive product innovation. Candidates should have experience in product management, strong client-facing skills, and a solid understanding of the payments industry. The position is hybrid with some office attendance required.

Qualifications

• Proven experience in Product Management or Design Consultancy.
• Strong client-facing skills and a background in payments or financial services.
• Hands-on experience in human-centered design and prototyping.

Responsibilities

• Lead product design within consulting projects and advise clients.
• Collaborate with UX/UI designers to create client-facing product experiences.
• Facilitate workshops applying user-centric design methodologies.

Skills

Product Management

Product Design

Design Consultancy

Customer Research

User-Centric Design

Presentation Skills

Agile Practices

Prototyping Tools

Tools

Figma

Sketch

InVision

PowerPoint

Keynote

Job description

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Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What it's all about :

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, digital marketing and economics, VCA solves the most strategic problems for our clients.

About the Product & Experience Design Advisory Team (PXD) at VCA :

The Product & Experience Design Advisory Team (PXD) makes Visa partners stand out by designing innovative products and best-in-class experiences that give them a powerful competitive advantage in the marketplace. As part of Visa Consulting & Analytics (VCA) Visa's advisory arm PXD provides data-driven, expert analysis to issuers, acquirers, merchants, FinTechs, and other partners to help them stay current on payment trends and consumer behaviors.

This Product & Experience Design Manager position will join an emerging design advisory team, working alongside senior and junior product and UX designers based in London and Berlin. The team's purpose is to help grow our clients' businesses all across Europe through a consultative approach to experience and product design.

Key Responsibilities :

• Lead product design within consulting projects: advise on customer research, translate insights into personas and opportunities, facilitate co-creation workshops, and define new product propositions and improvements.
• Advise Visa clients on innovative product propositions and product improvement opportunities to drive customer satisfaction and business growth.
• Collaborate with PXD UX/UI designers to transform product propositions into exceptional client-facing product experiences.
• Engage with both FinTech and traditional clients (issuers, acquirers, lenders, merchants, B2B partners) to identify and act on market opportunities.
• Lead and facilitate workshops and co-creation sessions with multidisciplinary teams, applying user-centric design methodologies.
• Support strategic client pitches and consulting projects, including the development of commercial proposals.
• Promote innovation and customer centricity by institutionalising agile practices and fostering a design-driven culture.
• Maintain up-to-date knowledge of Visa's product and capabilities roadmaps to ensure regional alignment with the VCA Europe strategy.
• This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

What we'd like from you :

• Proven experience in Product Management, Product Design, or Design Consultancy, with strong client-facing experience.
• Significant background in the payments industry and, or financial services, with a deep understanding of digital transformation.
• Demonstrated ability to develop product roadmaps and define product requirements that meet both client and market needs.
• Hands-on expertise in human-centered design, user research, prototyping, and facilitation.
• Solid knowledge of user-centric design principles and UX design methodologies.
• Proficiency with design and prototyping tools (e.g., Figma, Sketch, InVision) and presentation/storytelling tools (e.g., PowerPoint, Keynote).
• Excellent facilitation, storytelling, and presentation skills, with experience leading co-creation sessions.
• Strong analytical, interpersonal, and leadership skills. Able to work effectively in agile, cross-functional teams.
• Proactive communicator, experienced in presenting to all levels of stakeholders.
• Ability and willingness to travel within the UK and Europe up to 30% of the time.
• Prior consulting experience in high-growth business environments is preferred.
• Location: London

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.