Product Executive – Worldwide Holidays

Recruitment Avenue; London; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a Product Executive to oversee travel bookings and ensure quality control. In this dynamic role, you will support the product development process, manage allocations, and maintain strong relationships with suppliers. Your expertise in customer service and communication will be vital as you handle travel inquiries and ensure timely confirmations. This is a fantastic opportunity to contribute to a vibrant team while enhancing your skills in the travel industry. If you are passionate about travel and customer satisfaction, this role is perfect for you!

Qualifications

• Experience in managing travel bookings and quality control.
• Strong communication skills to liaise with suppliers and customers.

Responsibilities

• Process booking components and handle invoice queries efficiently.
• Maintain strong relationships with suppliers and provide excellent service.

Skills

Customer Service

Communication Skills

Report Management

Relationship Management

Education

Bachelor's Degree

Job description

Job Title – Product Executive – Worldwide Holidays

Job Location – London

Salary – £30k Circa

Our client is recruiting a Product Executive to run and manage reports to ensure quality control whilst assisting with travel sales inquiries.

Support the product development process with particular regard to commercial viability, meeting customer demand and anticipating operational implications.

You will manage allocation & host to host bookings – ensuring confirmations are received within the set turnaround time and checking that all details are accurate.

The role is Mon-Fri 9 am-6pm (Saturdays on rota approximately once every 5 weeks).

Key Responsibilities:

1. To process all on request booking components.
2. Dealing with invoice queries.
3. Updating confirmations to the bookings.
4. Maintaining and developing strong working relationships with suppliers.
5. Deliver a professional and courteous service.
6. Communicating with reservation agents and providing support to get bookings confirmed and if required investigate further into alternative options.
7. Liaising with suppliers to check the progress of bookings on request and challenging any denied requests.
8. Ensuring any special requirements are booked for passengers.
9. Offering alternative hotels if rooms are unavailable.
10. Dealing effectively with in resort issues and advising travel managers.
11. Attending team meetings and sharing best practice with colleagues.