Product Executive

British Airways; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

British Airways is seeking a Product Executive to join our Offer & Order Solutions team. In this role, you'll facilitate revenue optimization and collaborate with various stakeholders to enhance our commercial systems and processes. The role demands a keen understanding of airline technology and commercial practices, with a focus on managing and improving systems to deliver innovative solutions.

Benefits

Unlimited standby tickets on British Airways flights

30 discounted airfares per year for family and friends

Qualifications

• Passion for technology and willingness to innovate.
• Sound understanding of airline products and distribution.
• Experience in Pricing, Revenue Management, or similar roles.

Responsibilities

• Process changes to optimize revenue and communicate to customers.
• Manage aspects of pricing and revenue management systems.
• Supervise daily operations of Offer and Order Management systems.

Skills

Analytical Skills

Problem-Solving

Stakeholder Management

Education

Understanding of airline commercial processes

Knowledge of programming language (e.g., SQL)

Tools

Airline Technology Ecosystem

Job description

A Career Without Limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit!

The role:

Product Executive

Join our dynamic Offer & Order Solutions team! We need talented Product Executives to assist key domains in our commercial infrastructure, collaborating with Product Specialists to shape the future of travel technology. We have some exciting opportunities, each focused on a critical airline domains: Codeshare and Offer Build & Inventory.

The Offer & Order Solutions team (part of Revenue Management) operates the infrastructure, systems, and airline partnerships needed to get our products out to customers. As a Product Executive you will play a crucial role in shaping and managing our commercial systems, including but not limited to the PSS and ATPco. This role is centred around providing technical, commercial, and operational know-how to the business: from supporting the use and maintenance of existing systems on a day-to-day basis, to providing expertise on the conception and launch of new products, you will collaborate closely with Commercial, Customer and Operations colleagues and our Partner Airlines, as well as with IT, 3rd party System Providers and Industry bodies to offer expert support in maintaining, shaping, and developing our revenue management and selling system capabilities.

What you’ll do:

• Process changes to the BA selling and codeshare schedule to enable revenue optimisation, distribution to selling systems and appropriate communication to customers
• Manage key aspects of BA's Pricing, Selling and Revenue Management systems access, to ensure users have appropriate permissions and capabilities to meet business and regulatory needs
• Offer input to other collaborators' decisions to ensure systems capabilities are fully used to protect BA's commercial interests while minimizing negative customer impact
• Supervise BA’s Offer and Order Management systems daily, including Shopping, Availability, Schedule, Codeshare maintenance, Seating control, Helpdesk, and Revenue Integrity to meet customer needs efficiently.
• Test and evaluate changes to Offer and Order Management systems, in order that BA derives benefit from system developments and to ensure the right solution is implemented
• Provide quality technical consultancy to enable Product Specialists to make informed decisions that deliver and improve the commercial benefits of the product
• Proactively identify harmful booking practices and work with other commercial areas utilising BA’s selling systems to minimise adverse revenue leakage
• Proactively find opportunities for the exploitation of selling system capabilities to improve the benefit to BA of existing and new technologies

What you’ll bring to British Airways:

• Passion for technology, willingness to share expertise to support the business, and always on the lookout to challenge the status quo to deliver change and innovation
• Sound understanding of airline commercial processes, airline products, and airline products distribution
• Strong stakeholders' management skills and ability to successfully manage conflicting priorities even when under pressure
• Proven problem-solving and analytical skills, to investigate complex issues, make decisions and implement solutions
• Ability to respond to business challenges and identify and offer solutions
• Understanding of at least one higher-level programming language desirable, e.g., SQL

Your experience:

• Sound understanding of airline commercial processes, airline products, and airline products distribution.
• Good all-round knowledge of the airline technology ecosystem is desirable.
• Familiarity with airline revenue management and distribution techniques is desirable.
• Experience in a Commercial Pricing, Price and Availability Distribution, Revenue Management, Reservations, Ticketing or Helpdesk role is desirable.
• Knowledge of modern retailing and offer management capabilities is an advantage.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either!

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities