Product Engineer (John Lewis Shop and Contact Centre)

John Lewis Partnership; London; On-site; GBP 75,000 - 140,000; Full time

Job summary

A leading company in the UK seeks a Software Engineer to enhance their technology stack, ensuring alignment with business goals. The role involves modernizing systems, collaborating with diverse teams, and delivering innovative software solutions. Ideal candidates will possess a robust engineering background with leadership experience, aiming to contribute to a collaborative environment.

Qualifications

• Strong engineering background in modern techniques.
• Experience in implementing solutions in complex environments.
• Leadership experience managing multiple teams.

Responsibilities

• Align engineering strategy with business objectives.
• Lead modernization and maintenance of technology.
• Drive innovative solutions ensuring high-quality software delivery.

Skills

Continuous Delivery

Domain Driven Design

Leadership

System Resilience

Scalability

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

The Partnership is the UK’s most successful omni-channel retailer, including two of the UK’s most loved department store and grocery brands, with annual sales revenues in excess of £12B. Our Engineering practice includes 80+ teams working on Cloud Platforms, Mobile Apps, E-Commerce, and Machine Learning. We foster collaboration, knowledge sharing, and continuous learning among our Engineers.

John Lewis shops and contact centres deliver a market-leading omnichannel customer experience. The technology supporting these operations is a mix of third-party platforms, bespoke systems, and legacy applications, all interconnected and undergoing modernization.

Learn more about being a Software Engineer in the Partnership and our technology stack.

At a glance

• Contract type: Permanent
• Salary: £75,000 - £140,000
• Flexible Working: Hybrid role, primarily from home and London Head Office, with occasional visits to other locations.

Key Responsibilities

• Align engineering strategy and roadmap with business objectives, influencing operations and team effectiveness.

• Lead modernization and maintainability of technology, establishing Product ways of working.

• Collaborate with stakeholders including Product Leads, Delivery Managers, Infrastructure Leads, and Architects.

• Drive innovative solutions for business and customer problems, ensuring high-quality, performant software delivery.

Essential skills/experience

• Strong engineering background with experience in modern techniques like Continuous Delivery and Domain Driven Design.

• Experience implementing solutions in complex environments.

• Leadership experience, managing multiple teams and influencing significant investments.

• Knowledge of architectural styles and integration patterns.

• Techniques for increasing system resilience and scalability.

• Familiarity with Lean and Systems Thinking.

Desirable skills/experience

• Retail or Contact Centre experience.

• Experience working with legacy systems.

• Hands-on software engineering background.

• Engineering management or architecture roles at large scale.

Next Steps

• Complete the application form, including CV upload and questions, ensuring completion before the deadline.

• Successful candidates will undergo interviews, including screening, formal, and informal stages.

• Let us know about any adjustments needed during the process.

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The Partnership

We’re the UK's largest employee-owned business, driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversity, fostering an environment where everyone can thrive. We all share ownership and responsibility for our success.

Important points to note: Some roles require pre-employment vetting, including DBS checks and financial probity assessments. Apply promptly as vacancies may close early due to high interest. We support flexible working arrangements and encourage discussion during interviews.