Product Engineer

Vouchsafe; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

28 days annual leave + bank holidays

EMI share options

Private healthcare (Vitality)

Cycle to work scheme

Learning and development budget

Personal technology budget

Company MacBook Pro

Flexible working options

Annual company party

Annual international company retreat

Job summary

Vouchsafe is seeking an experienced, multidisciplinary Product Engineer to make the platform more capable, secure, accessible and reliable. The role fits mid-to-senior software engineer titles, collaborating with CTO, Design Engineers and Customer Success to shape the roadmap and deliver secure, scalable features.

We value curiosity, a swiss army knife mentality, and a bias to learning from customers. The team works in London with some remote options, and offers ownership options, private

Qualifications

• Product sense: owning ambiguous product problems and delivering insightful solutions.
• Scaling infrastructure: improve backend systems as usage grows.
• Forward deployed: work with key customers to build tailored solutions that are commercially viable.

Responsibilities

• Work with fellow Product Engineers to add scalable, accessible, secure and well-tested features to the Vouchsafe platform
• Write unit, integration and end-to-end tests that improve customer confidence, using AI tools where needed
• Work with the CTO to add detail and bring precision to the product roadmap
• Apply our design system to frontend UI work with Design Engineers to expand it
• Use AI tools to expand capabilities and boost development velocity
• Collaborate with Head of Customer Success to analyze customer feedback for product direction
• Assist sales with implementation guidance and technical support for new customers
• Represent Vouchsafe at conferences, expos, meetups and other industry events

Skills

Product sense

Scaling infrastructure

Forward deployed

Job description

We are looking for an experienced, multidisciplinary Product Engineer to make the Vouchsafe platform more capable, secure, accessible and reliable.

This role would be an excellent fit for those who have held mid-to-senior software engineer/developer job titles.

Responsibilities

• Work with fellow Product Engineers to add scalable, accessible, secure and well-tested features to the Vouchsafe platform
• Write unit, integration and end-to-end tests that improve customer confidence, using AI tools where needed
• Work with the CTO to add detail and bring precision to the product roadmap
• Apply our design system to any frontend UI work, working with our Design Engineers to expand it where needed
• Use AI tools to expand your capabilities and boost our development velocity
• Work with the Head of Customer Success to collect and analyse feedback from customers that informs product direction
• Work with the sales team to provide implementation guidance and technical support to new customers
• Represent Vouchsafe at conferences, expos, meetups and other industry events

Ideally, you will be uniquely experienced in one or more of these areas:

• Product sense – owning ambiguous product problems and coming up with insightful solutions
• Scaling infrastructure – improving backend systems and solving scaling problems as usage grows
• Forward deployed – working directly with our most important customers to understand their problems and build tailored solutions that make commercial sense

Who we’re looking for

We don’t care about traditional backgrounds or education, and instead look for outstanding people who have:

• A bias to asking for forgiveness, not permission.
• A deep curiosity about the problem we’re solving. We’re on the cutting edge, and we are always learning from our customers.
• A swiss army knife mentality. Our operational resilience comes from our ability to learn from peers and try our hand at areas outside our specialism.
• Experience in or knowledge of some combination of fraud, fintech, compliance or financial crime, or can demonstrate an exceptional ability to build expertise fast.
• An iterative approach to the work. We always strive for excellence, but when there are competing priorities, knowing what’s good enough always beats perfection.

About Vouchsafe

AI-powered deepfakes, documents and other identity fraud is riding roughshod over businesses big and small, and costs the economy countless billions, not to mention the personal cost.

Vouchsafe is the solution; one real-time API that businesses need to trust fearlessly.

Our AI-era counter-fraud tech is used by regulated financial institutions, startups, small businesses, etc. The more different kinds of businesses use us, the more powerful our real-time fraud data sharing network becomes.

We protect the entire customer life cycle with instant risk scoring, step-up verification using digital ID and official evidence and proactive monitoring.

And because of our inclusive fallbacks like proving who you are with a vouch from a trusted referee, it also helps people access services they would normally be shut out of, making it a genuinely impactful business that changes the world for the better.

The Vouchsafe team is made up of high-autonomy generalists who are experts in the domain we operate in. We are customer-obsessed; everyone does support and user research, and always will. We are also a diverse team, beating sector averages in nearly every category.

Join us in our mission to defeat AI fraud, by building the real-time trust infrastructure every business now needs.

What working for Vouchsafe is like

Our culture is fiercely collaborative and customer-focused. We work predominantly in person from our office in London, but some choose to work remotely on Mondays and Fridays.

Along with a negotiable base salary plus commission, we offer:

• 28 days of annual leave plus bank holidays
• Meaningful ownership share of the company via EMI share options
• Private healthcare through Vitality, including dental coverage
• Cycle to work scheme through DASH
• Learning and development budget for conferences, books and training courses
• Personal technology budget, and whatever you buy is yours to keep
• Company MacBook Pro
• Flexible working options, including jobshares for some roles and allowances for working parents
• An annual company party to celebrate the year with our customers, partners and wider community
• An annual international company retreat to recharge, share ideas and plan the year ahead together

The best candidates will proceed to a full 60-90m interview with several members of the team at our office in London, including a short task that simulates a day-to-day aspect of the role.

There is no closing date on this role. We will close it as soon as we have found the right person.

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