Product Director, Loyalty

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Product Management at Deliveroo takes many forms, and involves many facets. We're a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time day or night. We're a logistics company, directing a fleet of drivers around major cities across the globe using a dedicated native app. We're a partner to restaurants, grocers and retailers, who see us as a way to unlock access to new customers and thus maximise the revenue of their existing business.

Our Loyalty Group

Deliveroo was the first food delivery player globally to launch a loyalty programme, back in 2017. We now operate our loyalty programme Plus in seven different countries, have multiple tiers and millions of members. Plus customers spend 3x more than non-Plus, and they power the growth of Deliveroo.

We're looking for an experienced Product Director to take on the challenge of scaling the programme even further - helping us to become a Plus-first business by 2026.

Responsibilities

• Responsible for the full product experience for Plus subscribers (outside core ordering flow). This includes the full lifecycle; from acquisition, engagement, to retention/churn prevention.
• The Product Director will set the tech roadmap for the year which means sizing the opportunity, gaining buy-in to the vision, managing resourcing, and ensuring delivery against the roadmap.
• Identifying the biggest product opportunities to go after in order to ensure Deliveroo is able reach our north star, and meet our in-year goals.
• Leading a team of product managers and a cross-discipline org including engineers, scientists and designers and is able to motivate and build a positive, high performance culture.
• Sets product goals and holds team to account for meeting them.

Experience

• Experienced product leader with proven track record of shipping successful customer propositions with measurable impact and at a high quality bar.
• Excellent people leadership skills, can develop and coach product managers to fulfil their potential.
• Experience of partnering with other disciplines in tech to deliver a roadmap.
• Excellent analytical and problem-solving skills. Ability to gather, evaluate, and synthesise complex data to make informed product decisions and take tough trade-off calls.
• Exceptional communication skills, both written and verbal, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
• Well versed in leading research, can work with insight teams and user researchers to identify the specific insight (customer need, pain point) that requires solving and then design the right solution.
• Understands the nuances between countries and cultures and that one-size doesn't fit all.

Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We are committed to diversity, equity and inclusion in all aspects of our hiring process.