Product Director, Loyalty

DELIVEROO; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Product Director to lead the scaling of their loyalty program, transforming customer engagement. This role involves overseeing the entire product lifecycle, from acquisition to retention, while setting the tech roadmap and leading a high-performance team. The ideal candidate will have a strong background in product management, excellent analytical skills, and the ability to communicate effectively across various levels. Join a fast-paced environment where your contributions will make a significant impact on customer experience and business growth.

Benefits

Healthcare Benefits

Generous Annual Leave

Parental Leave

Pension Plan

Qualifications

• Proven track record in product leadership and delivering successful customer propositions.
• Excellent people leadership and coaching skills for product managers.

Responsibilities

• Oversee the full product experience for Plus subscribers, from acquisition to retention.
• Lead a team of product managers and cross-discipline teams to achieve product goals.

Skills

Product Management

Leadership

Analytical Skills

Communication Skills

Problem-Solving

Education

Bachelor's Degree

Master's Degree

Tools

Data Analysis Tools

Project Management Software

Job description

Product Management at Deliveroo takes many forms, and involves many facets. We’re a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time day or night. We’re a logistics company, directing a fleet of drivers around major cities across the globe using a dedicated native app. We’re a partner to restaurants, grocers and retailers, who see us as a way to unlock access to new customers and thus maximise the revenue of their existing business. And we’re a home for numerous internal teams building internally facing tools for customer care, finance, and others, to keep the operation running effectively.

Our Loyalty Group

Deliveroo was the first food delivery player globally to launch a loyalty programme, back in 2017. We now operate our loyalty programme Plus in seven different countries, have multiple tiers and millions of members. Plus customers spend 3x more than non-Plus, and they power the growth of Deliveroo.

We’re looking for an experienced Product Director to take on the challenge of scaling the programme even further - helping us to become a Plus-first business by 2026.

Responsibilities

• Responsible for the full product experience for Plus subscribers (outside core ordering flow). This includes the full lifecycle; from acquisition, engagement, to retention/churn prevention.
• The Product Director will set the tech roadmap for the year which means sizing the opportunity, gaining buy-in to the vision, managing resourcing, and ensuring delivery against the roadmap.
• Identifying the biggest product opportunities to go after in order to ensure Deliveroo is able reach our north star, and meet our in-year goals.
• Leading a team of product managers and a cross-discipline org including engineers, scientists and designers and is able to motivate and build a positive, high performance culture.
• Sets product goals and holds team to account for meeting them.

Experience

• Experienced product leader with proven track record of shipping successful customer propositions with measurable impact and at a high quality bar.
• Excellent people leadership skills, can develop and coach product managers to fulfil their potential.
• Experience of partnering with other disciplines in tech to deliver a roadmap.
• Excellent analytical and problem-solving skills. Ability to gather, evaluate, and synthesise complex data to make informed product decisions and take tough trade-off calls. Can identify when to experiment and when not to, and ensure that we are always able to evaluate the impact of the things we build.
• Exceptional communication skills, both written and verbal, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders. Demonstrated ability to own projects, be data-driven and influence across all levels of an organisation.
• Well versed in leading research, can work with insight teams and user researchers to identify the specific insight (customer need, pain point) that requires solving and then design the right solution.
• Understands the nuances between countries and cultures and that one-size doesn't fit all.

Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.